Program Assistant

2 weeks ago

Nepean, Canada Matthew House Ottawa Full time

**About Matthew House Ottawa**

Since 2010, Matthew House Ottawa has welcomed and supported hundreds of refugee claimants, and provided quality used furniture to 7000 families in need.

**About this role**

As a Program Assistant Refugee Services, you will be an important addition to the work of Matthew House Ottawa, by assisting the Program Coordinator in day-to-day tasks required for the efficient and effective operation of our homes for refugees.

**You would be asked to**:

- Welcome new residents, with established intake procedures
- Connect clients to social services in Ottawa
- Provide settlement support to current and former residents
- Participate in overseeing household management of our homes for refugees, including supplies and logistics
- Contribute to successful program delivery as a key member of the refugee services team
- Perform administrative tasks and other duties assigned by the Program Coordinator
- Post-Secondary education in Social Services or related discipline
- Proven experience in client support or customer service
- Excellent people skills
- The ability to practice patience with a non-judgmental attitude
- Knowledge of the social services sector in Ottawa
- Fluent in English (required); ability to communicate in French and other languages an asset
- Proficiency in MS Office suite (Word, Excel, Outlook, OneNote)
- Police Records Check (Level 3 - Vulnerable sector check)
- Ability to solve routine problems
- Attention to detail and ability to respect and follow established systems
- Ability to work independently but also to thrive in a diverse team
- Passion for the vision, mission, and values of Matthew House Ottawa

**Skills**
- Organization
- Effective communication
- Time management
- Cultural sensitivity

**Working conditions**
- You will work with a small team of committed and passionate individuals to run the refugee services program
- You will be required to work in person with refugees who recently arrived in Canada
- You may be required to work extended hours to take care of any emergencies
- A valid driving license and access to a personal vehicle is an asset
- You must be fully vaccinated for COVID-19

**Job Types**: Full-time, Permanent

**Salary**: $42,900.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: One location

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