Customer Experience Representative

2 days ago

Etobicoke, Canada BRC Group - Tayco and BRC Full time

Tayco is looking for an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where each individual makes a large impact. We are looking for someone who is aligned with our core values of Ownership, Progressive, Efficient, and Enjoyable Experiences.

**THE OPPORTUNITY**:
**What You Will Do**:

- Responsible for reviewing purchase orders and communicating with customers (dealers) to ensure accurate entry and customer requests are met in a timely manner.
- Receives, processes and verifies the accuracy of orders from customers utilizing the ERP systems and customer purchase orders.
- Creates order headers on orders by quote, or orders with drawings for Order Analysts to check.
- Completes all paperwork and respective online documentation required for Tayco Installation.
- Communicates any questions on orders by quote/ orders with drawings to customers to receive back correct information for Order Analysts to process orders.
- Expertly handle Customer Experience inquires and ensures quality service to both internal and external customers

**Requirements**:

- Strong Customer Experience and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Proven data entry and typing skills

**Benefits**

**Why Work for Tayco?**
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- Active Social Committee with wonderful company culture
- Opportunities for growth and development
- Great team to work with
- Flexible, hybrid schedule offering work from home and in-office options

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