Bilingual (French) Customer Service Representative

3 days ago

Cambridge, Canada Concept Controls Inc Full time

**Inside Sales/Customer Service - Full-Time (Monday - Friday)**

**Reporting directly to the Operations Manager, the Customer Service Representative is responsible for interacting with customers in a professional, courteous and effective manner. This person will maintain a satisfactory level of sales to ensure that the Company remains a leader in the marketplace.**

**MAJOR RESPONSIBILITIES**:

- **Ensure customer satisfaction by providing professional, courteous and effective customer service.**:

- **Ensure prompt and courteous response to customer enquiries.**:

- **Maintain a satisfactory level of sales in accordance with corporate goals and objectives.**:

- **Provide price and product quotations as required.**:

- **Conduct follow ups on quotes.**:

- **Develop and maintain a high degree of technical knowledge as it pertains to CCI product lines.**:

- _Keep fully apprised of competitive products_
- _Keep apprised of research and development in related fields_
- **Develop and maintain knowledge of marketplace.**:

- _Identify and keep management apprised of business opportunities_
- **Represent the company in a professional manner to maintain an optimal quality of service**_._
- **Develop and maintain a proficient level of computer knowledge.**:

- _Microsoft Office_
- _SAP_
- _Microsoft Dynamics_
- **Create well-written reports and documentation as required.**:

- **Maintain corporate standard of dress and deportment.**:

- **Maintain office in clean and orderly manner.**:

- **Communicate with and support other areas of the company.**:

- **Attend meetings and/or training sessions as required.**:

- **Attend and/or participate in trade seminars as required.**:

- **Take ownership of and successfully resolve problems as required.**:

- **Assist with emergent or unforeseen issues as required.**

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in CAMBRIDGE, ON

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