Server/bartender Shift Lead

We're excited to welcome you to the Main Street team Current available shifts include Sunday - Wednesday evenings (to close, occasional swing), averaging three shifts per week.

If you've got three years of service experience (one of which at MOD / Shift Lead level), and you're comfortable behind the bar, we'd love to hear from you

POSITION OVERVIEW

As a Server / Bartender, you enjoy the best of both worlds Comfortable operating on the floor and behind the bar, you will be deployed where you’re needed on a scheduled basis. In a Server capacity, you’ll be responsible for full table service, ensuring an outstanding guest experience. As a Bartender, you’ll be responsible for beverage service directly with our customers seated at the bar, and preparing drinks for your service colleagues’ table-seated guests. In both Server and Bartender shifts, you’ll focus on quality, consistency, cleanliness and collaboration.

As an all-rounder, you'll take on Shift Leader / MOD responsibilities as needed, including staff supervision and closing duties.

This hybrid role offers an experienced hospitality professional a varied experience and flexibility in a supportive, respectful environment. As a highly visible team member and ambassador of our brand, you are guided by and live our Company values: Be Real, Have Fun, Own It, and Grow With Us

SUPERVISORY RESPONSIBILITY

You'll act as the Manager on Duty as scheduled, providing supervision, support and guidance for staff to ensure our high standards of service and a positive environment for staff and guests.

ESSENTIAL FUNCTIONS
- Maintains an enjoyable, supportive, respectful and professional working environment that inspires the highest standards in guest experience, and encourages return customers;
- Delivers the highest level of service quality, including making drinks to recipe, maintaining a clean working and service environment, and working efficiently and collaboratively to support others areas of operations (servers, BOH, leadership)
- Advises guests of special items, accurately takes drink and food orders, delivers when ready
- Maintains all products required by the bar: beer, wine, spirits, juices, glassware, consumables etc
- Maintains awareness and control within liquor cost targets, including nightly spillage tracking
- Rotation of inventory (particularly craft beer) to reflect seasonal and trend changes
- Maintains awareness of and adhere to prevailing legal requirements (Serving It Right, Company Policies and standard operating procedures, including but not limited to prohibition of free-pouring and consumption of alcoholic beverages while working
- Acts in quality control capacity for every item served, assesses customer satisfaction at critical service points (at service, immediately after, following meal)
- Seeks out opportunities to personalize the guest experience, within acceptable professional parameters
- Oversees quality control of all food and beverage service, coordinating between back and front of house

REQUIRED SKILLS & EXPERIENCE
- Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, local bylaws governing bars/pubs/restaurants
- Minimum 3 years of serving, 2 years of bartending and 1 year of shift leading / MOD experience
- Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner
- Committed to continuous improvement and professional development
- Passion for customer service and working collaboratively to provide a first-class guest experience