Customer Service/data Entry

5 days ago

Concord, Canada Screenco Manufacturing Full time

**Job Overview**:
We are a key supplier to the window and door manufacturing industry, looking for a motivated individual to fill the role of Order Entry / Customer Service Representative. This position is ideal for someone who thrives in a fast-paced, challenging manufacturing environment and enjoys frequent communication with both internal teams and external customers to ensure high-quality service standards.

**Key Responsibilities**:

- Process customer purchase orders.
- Verify orders for accuracy and completeness.
- Participate in daily production meetings to receive updates on manufacturing, purchasing, and shipping.
- Collaborate with the sales team to address customer requirements as needed.
- Assist walk-in customers with placing orders and processing cash on delivery (COD) payments.
- Review the daily Order Report to prioritize shipments and coordinate material pickups with customers.
- Generate invoices for shipped goods on a daily basis.
- Initiate the customer complaint process and manage customer expectations.
- Process credit card transactions at the end of each day.
- Support the outside sales team by preparing and sending quotes to potential clients and assisting with other tasks as needed.

**Qualifications & Skills**:

- Minimum of 2 years of manufacturing experience.
- At least 2 years of customer service and data entry experience.
- Proficiency in Microsoft Office Suite.
- Experience with ERP and data entry software.
- College diploma is preferred.
- Fluent in English; bilingualism in French is a plus.
- Attention to detail and strong organizational skills.
- Excellent verbal and written communication abilities.
- Ability to thrive in a team-oriented, fast-paced environment.

**Job Duties**:

- Answer customer inquiries promptly and professionally.
- Collaborate with internal teams to stay informed about new products, services, and policies.
- Update and maintain customer information in the database.
- Provide friendly and professional service to customers, listening attentively to their concerns.
- Offer solutions and assistance according to the company's customer service guidelines.
- Perform other related duties as assigned.

**Disclaimer**: The responsibilities outlined above are intended to describe the general nature and level of work expected from individuals in this role. They should not be interpreted as an exhaustive list of all tasks and skills required. Employees may be asked to take on additional duties outside their regular responsibilities when needed.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Concord, ON L4K 3W4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Manufacturing: 2 years (required)
- Customer service: 2 years (required)
- SAP ERP: 2 years (preferred)
- Data Entry: 2 years (preferred)

Work Location: In person

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