Infrastructure Analyst
3 days ago
**Infrastructure Analyst - Monitoring (Intermediate Tier 2 Deskside Resource to support a Windows environment)** **This role is Monday to Friday 9:30am to 6:00pm MST.** **Reasons to Work for us** - Competitive salary and we're not just saying that We compare our salaries to local averages to make sure that we stay ahead - 3 weeks of paid vacation plus 6 flex days - 5 paid volunteer days per year - Current working model is hybrid (2 days a week in the office, 3 days a week remote) - Birthday off - Competitive Health and Wellness benefits that start on your first day of employment - Corporate discount perks - You will enjoy tons of opportunities to develop your career (70% of our promotions are given to internal employees) - Commitment to Learning - courses, resources and tools provided to all employees - High impact role with interesting challenges - We are looking for an Intermediate Tier 2 Deskside Resource to support a Windows environment. Responsibilities include but are not limited to: - Manage the incident queue according to the set SLA’s and provide tier 2 support for escalated incidents and problems. - Respond to inquiries and user issues, provide troubleshooting and configuration support, diagnose and resolve both hardware and software related technical issues remotely and in person. - Document procedures, corrective actions and update knowledge base system. - Ensure timely and accurate communication to all customers. - Log, track, resolve and reroute incidents and close out incidents using the IT service management system - Assist with the full lifecycle management of infrastructure systems and services - Complete quarterly rocks as assigned. - Communicate to peers and management on trends, significant problems and unexpected delays. **Job Requirements**: - Must haves:_ - 3+ years of experience working with: - Windows desktop and server environment - VMware ESXi - Azure and Microsoft 365 - ServiceNow - A strong working knowledge of the ITIL framework - Network management and monitoring experience - Nice to have:_ - Technical certifications would be considered an asset - Azure AD - InTune - Windows server maintenance and configuration - Firewall maintenance - Specialization and Skills: - Help Desk/Entry Level - Desktop Support Technician 2 - 4 years - Networks and Infrastructure - Network Administrator < 2 years **About S.I. Systems**: S.i. Systems is Canada’s largest IT company staffing provider and a winner of Canada’s 50 Best Managed Companies award annually for the past 9 years, achieving Platinum status in 2017. We have experienced exponential growth and now provide professionals for contract, contract to hire and permanent placements across Canada. S.i. Systems is committed to fostering a positive and progressive workforce. We provide equitable treatment and accommodation to ensure barrier-free employment (for Ontario residents, S.i. Systems is compliant with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act). If you require accommodation due to a disability, please contact Human Resources to ensure that you are able to fully access and participate in our recruitment process.
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