Passenger Service Agent

1 week ago


Thunder Bay, Canada North Star Air Ltd. Full time

**Purpose of the Position**:
North Star Air is seeking a passionate and customer-centric individual to join our team as a Passenger Service Attendant. This dynamic and multifaceted role plays a vital part in delivering North Star Air's mission of providing safe, affordable, and reliable service.

Responsibilities and Duties:
Be a customer champion: You'll be the friendly face of North Star Air, handling a variety of inbound and outbound customer requests with efficiency, empathy, and care. Using our reservations system, you'll assist both existing and prospective customers with tasks like making and changing reservations, collecting payments, and providing quotes.Ensure a smooth travel experience: You may also be called upon to check-in passengers for scheduled flights and process reservations at the main terminal.Communication is key: You'll collaborate seamlessly with SOCC, Reservations, ramp operation crews, and other relevant personnel to ensure a smooth and positive experience for all our passengers.

Skills and Qualifications:

- Valid driver’s license
- High school diploma or equivalent is an asset
- Previous shipping and receiving experience is an asset
- Previous reservations and travel agency experience is an asset
- Knowledge of filling out waybills is an asset
- Able to communicate both verbally and in writing
- Basic mathematical skills
- Able to work efficiently as a part of a team as well as independently
- Attention to detail in all areas of work.
- Excellent organizational, time management and prioritizing skills
- Ability to communicate in Oji-Cree or Ojibway is an asset
- Ability to lift up to 40lbs; Repetitively

Working Conditions: - Dynamic Work Environment: This role offers occasional weekend work and potential overtime. - Travel Required: You'll be expected to travel to various North Star Air locations. - Manual Dexterity: Ability to use a desktop computer and peripherals is essential.

**Benefits**:
Uniform

Company events

Retirement Plan

Dental care

Disability insurance

Employee assistance program

Employee stock purchase plan

Extended health care

Life insurance

On-site parking

Paid time off

Profit sharing

RRSP

Store discount

Vision care

Ready to Join Our Team?

If you're a passionate individual looking to make a positive impact, we encourage you to apply

**Job Types**: Full-time, Permanent

Pay: From $19.67 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

**Experience**:

- airfreight: 1 year (preferred)
- KPI /Queue Management: 1 year (preferred)
- shift scheduling: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2025-01-25



  • Thunder Bay, Canada Wasaya Airways Full time

    Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained to the highest level **Duties and Responsibilities**: Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight...


  • Thunder Bay, Canada North Star Air Ltd. Full time

    **Passenger Operations Planner - Job Posting** **Career Opportunity**: This dynamic, multi-faceted position for Passenger Operations Planner will work with Charter Coordinators to integrate charter flight requests into North Star's flight schedule. Consideration will be given to aircraft and crew availability, destinations requested. The Operations Planner...


  • North Bay, Canada Perimeter Aviation Full time

    **Position Summary** The Customer Service Agent’s primary responsibility is to serve the general public in a pleasant, respectful manner from the reservations process to passenger check in through to boarding the flight and accepting cargo. The Customer Service Agent understands his/her role as a customer service ambassador and always provides a positive...

  • Northern Agent

    7 days ago


    Thunder Bay, Canada Wasaya Airways LP Full time

    **Job Summary** Northern agents will represent Wasaya Airways’ interests at the community level. **Job Duties and Responsibilities** - Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights - Actively solicit within the community for charter work and passengers for scheduled...

  • Northern Agent

    11 hours ago


    Thunder Bay, Canada Wasaya Airways LP Full time

    **Job Summary** Northern agents will represent Wasaya Airways’ interests at the community level. **Job Duties and Responsibilities** - Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights - Actively solicit within the community for charter work and passengers for scheduled...


  • North Bay, Canada Perimeter Aviation Full time

    Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With more than 750 employees, we operate a fleet of 40+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson,...


  • Thunder Bay, ON PE M, Canada Maintair Aviation Full time

    MAINTAIR AVIATION SERVICES has a 35+ year history of providing safe, best in class aviation ground handling services. With a current team of 200, working across 5 airports in Eastern Canada, we are currently seeking part-time candidates for CUSTOMER / GUEST SERVICE AGENT based in Thunder Bay, Ontario.JOB SUMMARY:Customer Service Representatives (CSR's) work...


  • Thunder Bay, Canada Maintair Aviation Full time

    **_ Our Thunder Bay location is approved under the Rural and Northern Immigration Pilot (RNIP) for International Workers._** **JOB SUMMARY**: Customer Service Representatives (CSR’s) work under the direction of the Station Coordinator and/or Shift Leads and ensure passengers & customers are handled according to specific company policies & procedures....


  • North Bay, Canada Ontario Northland Full time

    **POSITION**: Spare Customer Service Sales Agent (2 New) **REPORTS TO**: Supervisor Customer Service **DEPARTMENT**: Passenger Services **LOCATION**: North Bay **REFERENCE**: 500-177-25 **RATE OF PAY**: Starts at $25.9060/ hr. **WHO WE ARE**: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient...


  • North Bay, Canada Ontario Northland Full time

    **POSITION**: Spare Customer Service Sales Agent **REPORTS TO**: Supervisor Customer Service **DEPARTMENT**: Passenger Services **LOCATION**: North Bay **REFERENCE**: 500-154-25 **RATE OF PAY**: Starts at $25.9060/ hr. **WHO WE ARE**: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital...