Spare Customer Service Sales Agent

4 days ago


North Bay, Canada Ontario Northland Full time

**POSITION**: Spare Customer Service Sales Agent (2 New)
**REPORTS TO**: Supervisor Customer Service
**DEPARTMENT**: Passenger Services
**LOCATION**: North Bay
**REFERENCE**: 500-177-25
**RATE OF PAY**: Starts at $25.9060/ hr.

**WHO WE ARE**:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 900 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

**ACCOUNTABILITY STATEMENT**:
The Spare Customer Service Sales Agent (CSSA) will provide superior customer service both in person and over the phone regarding Ontario Northland bus and train service.

**MAJOR DUTIES/ RESPONSIBILITIES**:

- Sells ONTC bus/train and interline tickets
- Relieves Ticket Agents over six ONTC stations between North Bay and Moosonee (This position will primarily service North Bay & Sudbury terminals)
- Provides fare and schedule information for all services to the general public
- Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
- Performs daily audit functions in order to reconcile paperwork and daily sales
- Responds to customer concerns and complaints
- Employees will be provided with on-the-road compensation in accordance with the collective agreement
- 8-hour shifts with the availability to work within a 24 hour/ 7-day operation

**REQUIREMENTS**:

- Secondary School Diploma or General Educational Development (GED)
- Valid driver's license and have access to a reliable vehicle
- Excellent customer service skills and have experience in providing customer service in a fast-paced environment
- Excellent oral and written communication skills
- Project a positive and helpful image at all times
- Previous experience dealing with cash and reconciliation for multiple transactions
- Must have the flexibility necessary to adapt to changing schedules and locations (position requires frequent overnight travel)
- Preference will be given to qualified applicants who are fluent in both official languages (English and French)
- Committed to Company Health and Safety

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please Contact Human Resources.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.

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