Service Coordinator

1 week ago

Edmonton, Canada Creative Door Services Full time

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

**Role**: We have an immediate opening for a Service Coordinator in our Edmonton Branch. Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position.

**Responsibilities**:

- Answers incoming service calls
- Schedule service and warranty calls with the customer
- Opens and completes work orders including material and equipment sourcing
- Receives PO or Credit Card information from the customer prior to dispatching employees
- Distributes required paperwork to our technicians, parts department and warehouse personnel
- Dispatches and communicates with our technicians for the required information relevant to the job prior to or during the service call cycle
- Other duties, as assigned

**Skills**:

- Customer service savvy and above average communication proficiency
- Ability to prioritize tasks, manage stress and diffuse difficult situations
- Well organized with great attention to detail
- Superior resourcefulness, integrity, and solid work ethic
- Ability to work in a team environment
- Knowledge in shipping, logistics, construction, and overhead doors is an asset

**Qualifications**:

- 3-5 years of experience scheduling and dispatching field service
- Working knowledge of MS Outlook (including calendar) and Excel
- Minimum completed education - high school
- Possess a valid Driver's License and vehicle

**We offer**:

- A positive work environment with competitive pay and an excellent benefit plan
- Comprehensive technical, safety and product training provided
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

**To Apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Scheduling/Dispatching: 3 years (preferred)

Work Location: In person

  • Receiving Coordinator

    1 week ago

    Edmonton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Receiving Coordinator Hours & Shifts: Monday to Friday 7am to 3pm or as operational...

  • HR Coordinator

    2 weeks ago

    Edmonton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Human Resources Coordinator is part of the Prairies Human...

  • Coordinator, Healthcare Sales

    2 weeks ago

    Edmonton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary:_ Supports members of the Broadline Sales Team in the areas of...

  • Coordinator, Human Resources

    7 days ago

    Edmonton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Human Resources Coordinator is part of the Prairies Human...

  • Interagency Agreements Coordinator

    4 days ago

    Edmonton, Canada Edmonton Police Service Full time

    Reporting to the Legal Counsel of the Edmonton Police Service (EPS), the Coordinator will be responsible for planning, executing, and supporting the Branch’s initiatives and programs in creating the formal conditions for advancing the organization’s interagency relationships and strategic partnerships. One of the primary focuses of this position will be...

  • Sales Lead Coordinator

    7 days ago

    Edmonton, Canada Service Experts Canada Full time

    Overview: **Sales Lead Coordinator** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Administration **Location Name**: Rob's Albertan/Accent Heating **Location Address**: Edmonton, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our...

  • Fleet Coordinator

    1 day ago

    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**Are you an exceptional, experienced Fleet Coordinator who is seeking a new challenge? **_ - **Do you have a knack for exceptional customer service skills with a diverse group of stakeholders and thrives in a fast-paced environment, never afraid to ask questions or roll up your sleeves to get the job done? Then this is the role for you! Join us...

  • Fleet Coordinator

    1 week ago

    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**Are you an exceptional, experienced Fleet Coordinator who is seeking a new challenge?**_ - **Do you have a knack for exceptional customer service skills with a diverse group of stakeholders and thrives in a fast-paced environment, never afraid to ask questions or roll up your sleeves to get the job done? Then this is the role for you! Join us...

  • Sales Lead Coordinator

    2 weeks ago

    Edmonton, Canada Service Experts Canada Full time

    Overview: **Sales Lead Coordinator** **Reports To**:Office Manager **Status**: Full-time, Regular **Category**: Administration **Location Name**: Rob's Albertan/Accent Heating **Location Address**: Edmonton, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists of the very...

  • Operations Coordinator

    4 days ago

    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**We are hiring an exceptional and experienced Operations Coordinator for**_ _**Dedicated Accessible Transit Service (DATS). If you enjoy working in a fast paced, customer focused, challenging environment, then this role is for you! Join us now.**_ **About Us** At tappCONNECT Inc., we provide a warm and supportive work environment for our employees. We...