Customer Support Representative
2 weeks ago
:
LC Loans is a front-line customer support department. This is a business-to-consumer role to help assist LendCare customers with any questions and support regarding their personal loans
We are looking for Customer Support Representatives who want to join a team of professionals to deliver exceptional service for our customers across Canada. The successful individual would have a customer service background and enjoy working in a professional team environment. Organizational skills and attention to detail is a must.
**Responsibilities**:
- Work as part of our team to provide exemplary customer service and ensure that our customers are always receiving a superior customer experience during every interaction
- Ability to identify the customers' needs and efficiently resolve inquiries
- Take accountability to solve issues from beginning to end
- Demonstrate comprehensive knowledge of our services
**Requirements**:
- Fluent in both English and French is an asset
- 1-year experience working inbound customer service or sales roles is preferred
- Excellent verbal and written communication skills
- Proven interpersonal and organizational skills
- Strong attention to detail
- Excellent problem-solving skills
- Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
**Benefits**:
- Starting salary plus performance-based commission plan
- Extended health benefits
**Shifts vary from 9:00am-9:00pm Monday to Friday and occasional Saturdays**
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
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