Customer Care Representative Fire Rep Ii

3 days ago

Delta, Canada Johnson Controls International Full time

**Build your best future with the Johnson Controls team**

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What we offer**
- Competitive salary
- Paid vacation/holidays/sicktime - 15 days of vacation first year
- Comprehensive benefits package including, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities With outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

**What you will do**

The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

**How you will do it**
- Adhere to current Johnson Controls policies, procedures, products, programs and services.
- Manage all retention activities within an assigned service agreement customer base. Responsible for retention, customer satisfaction and growth within the customer base.
- Deliver increased sales against an assigned quota.
- Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
- Interface effectively with district operations to deliver and improve service delivery.
- Determine customer needs and develop sales strategies to meet those objectives.
- Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

**What we look for**

**Required**
- 3 years or more in fire alarm industry (inspection or technician) (Some Sales Experience)
- High school diploma or professional training certification in fire alarm domain
- Valid driver’s license.

**Preferred**
Highly motivated and success driven
Excellent communication skills and ability to quickly qualify opportunities
High degree of self-discipline
Independent, creative thinker
Ability to sell intangible services

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. Johnson Controls listed in Forbes Best Employers for Diversity

L1-GP1

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