Customer Care Representative

2 weeks ago

Delta, Canada Urban Barn Ltd. Full time

**Help people create homes they love. **Join our team as a **Full-time** **Customer Care Representative** at our office located in Mississauga, Ontario.** **Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home.

Contribute to Urban Barn's commitment to exceptional customer service. As a Customer Care Representative, you will answer inquiries on customer orders, process exchanges and returns, and provide product information in a courteous and professional manner. The Customer Care Representative consistently strives to achieve the highest standard of service with every customer interaction.

**What You Will Do**:

- Meet and exceed customer satisfaction expectations with positive, patient, and clear communication
- Provide customers with information to assist them in making informed decisions
- Coordinate with delivery partners to ensure quality delivery service
- Provide post-sale support in correcting any errors or order changes
- Perform other customer support and administrative duties

**What You Bring**
- Minimum 1 year of CSR or call center experience required
- Strong written and verbal communication skills
- Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts)
- Detail-oriented with a proven ability to multi-task
- Tech-savvy; working knowledge of MS Office, and SAP experience an asset
- Driven to help customers with empathy and understanding
- Calm, positive attitude with a drive for KPIs and results
- Superior time management skills
- Able to work a hybrid work schedule (minimum 3 days in office)

**Why Join Urban Barn**:

- We don't just sell home décor, we help furnish life's biggest moments
- Competitive wage
- Group benefits (health, dental and vision coverage)
- A Group RSP program
- A 40% discount on Urban Barn products
- Opportunities for professional development and advancement
- We offer a fun work environment with a collaborative team

Urban Barn offers a welcoming environment where inclusion, diversity and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.

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