Collection Officer

2 weeks ago


Scarborough, Canada Pay2Day Full time

**Title**: Collection Officer
**Company**: PAY2DAY Inc.
**Job Location**: Scarborough

Pay2Day Inc. is 100% Canadian; since 2008 we have specialized in alternative retail financial services such as payday loans and cheque cashing. Our mission is to create valued relationships with mutual benefits that will exceed client, employee & franchisee expectations by doing what's right when it counts.
Pay2day is an equal opportunity employer, we offer friendly and comfortable working environment, and signature cohesive work culture. We offer paid training, competitive salary and full time permanent positions with advancement opportunities.

**COLLECTION OFFICER**

ABOUT THE POSITION:
We are looking to hire highly motivated professionals that are committed to providing excellence in service while recovering debt.
As a Collection Specialist - you will:

- Handle inbound/outbound collection calls and/or written correspondence in a fast-paced goal oriented environment.
- Provide customer service regarding collection issues and satisfy client inquiries
- Process and review account adjustments, resolve client discrepancies.
- Monitor & maintain assigned collection portfolio
- Skip trace and navigate via the Internet to obtain new and relevant data
- Obtain and record current financial data from debtors
- Initiate and negotiate individual payment plans with outstanding clients, as well as settlements when applicable

SKILLS AND QUALIFICATIONS
- 1-2 relevant collections experience (Payday loan industry knowledge an asset)
- Excellent oral and written communication skills, fluent in English
- Proven problem solving and negotiation skills
- Self starter with positive and outgoing nature, strong work ethic
- Ability to work in a team environment with a mínimal supervision
- Excellent customer service skills with a focus on client's retention
- Proficient in MS Word, Excel, Outlook, Internet

*

Required experience:
Relevant collection experience: 1-2 years

**Salary**: $17.00-$19.00 per hour

Additional pay:

- Commission pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (preferred)


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