Fulfillment Agent

6 days ago

North York, Canada Direct Travel Full time

**F**
**ulfil**
**l**
**ment**
**Agent**
**& Backup**
**Corporate**
**Travel Advisor**
**- Remote**

**Position Overview**

This is a remote, work from home position.As a key member of the Corporate Travel Division, the Fulfillment/Backup Corporate Travel Counselor will support our Cleveland Ohio office with accounts in multiple time zones. This position is a hybrid role encompassing both Fulfillment and Corporate Travel Advisor.This role will work closely with all members of our Corporate Department and report to the Cleveland Operations Manager.**Responsibilities**
- Fast paced call center supporting a multitude of clients.
- Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail
- Process client reservations for fulfillment via a queue made with online booking tools
- Troubleshoots and documents technical errors that occur with the online booking tool
- Interacts with traveler or travel arranger and provides 1st level of contact for customer service and technical issues, including online booking tools, Concur and Deem.
- Strong working knowledge and understanding of international pricing rules and procedures
- Supports any documentation of international travel documents, Visa, passport. Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Uses available sources such as State Department websites, news agencies to stay informed of current international events
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings via webinar for ongoing travel industry and office procedures.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

**Basic Qualifications**
- 7 years Corporate domestic and international experience
- Must demonstrate industry knowledge
- Ability to meet and exceed required performance standards
- Excellent customer service skills required
- Excellent verbal and written communication skills required
- Knowledge of Outlook skills and basic Microsoft platforms
- Must demonstrate thorough knowledge of airline ticketing rules and regulations
- High proficiency using Airline GDS, Apollo/Smartpoint preferred
- Proficient in producing lowest logical airfare within client’s policy
- Strong international airfares and international ticketing, ticket exchange, proficiency and experience
- Proficient in Internet searches and online booking processes
- Ability to create domestic and international multi-segment, multi-destination itineraries
- Thorough working knowledge of Exchanging, reissue of tickets.
- Must be able to work flexible hours between 8am-6pm Eastern Time.
- Accurate and detail oriented
- Works well independently as well within a group

**Preferred Qualifications**Must be able to lawfully work within the US and have unrestricted work authorization for US
- Direct Travel is an EOE/AA/Veteran/People with Disabilities employer._

**About Direct Travel**#zr

  • Agent Care Expert

    1 day ago

    North York, Canada Right at Home Realty Full time

    **About Us**: Sure, we are the largest independent brokerage in Canada and that is pretty darn impressive, but we are more than just that. Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004. We obsess over agent success and are always there to provide the support and services they need to grow their business...

  • Engineering Manager, Fulfillment

    21 hours ago

    Remote, Canada; Remote, North America GitLab Full time

    GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our...

  • Mortgage Account Manager

    1 day ago

    North York, Canada Paul Meredith Team- CityCan Financial Full time

    **Position Overview** We believe that every employee is equally important in meeting our company goals regardless of their specific responsibilities, and we back this statement up through our profit-sharing program. The Mortgage Account Manager is responsible for successfully supporting overall portfolio growth in a fast-paced and customer-centric...

  • Transaction Manager

    1 week ago

    North York, Canada CBRE Full time

    **Transaction Manager** **Job ID** - 205026 **Posted** - 19-Feb-2025 **Service line** - Advisory Segment **Role type** - Full-time **Areas of Interest** Transaction Management **Location(s)** North York - Ontario - Canada **About CBRE** Would you like to work at the World’s largest commercial real estate brokerage and a Fortune 500 company? Do...

  • Manager, Customer Support Contract

    1 week ago

    North York, Canada Seneca Polytechnic Full time

    **Join the Renewed Seneca, The Next Seneca.**: Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a...

  • Senior Mortgage Advisor

    1 day ago

    North York, ON MB A, Canada Homewise Full time

    Homewise is adding a Senior Mortgage Advisor to join our sales teamHomewise is a top Canadian digital mortgage brokerage, with industry-leading consumer and AI technology to make the mortgage process fast and simple. As a brokerage licensed across Canada that was recently nominated as the Top New Brokerage of the Year, we help customers at each step of the...

  • Mortgage Underwriter

    24 hours ago

    North York, ON MH P, Canada Ventaco Inc. Full time

    Location: North York, OntarioJob Description:At VentaCo Inc., we are committed to creating an environment where our top-tier professionals can thrive. We are looking for a Mortgage Fulfillment Specialist who will play a key role in our mission to build success while receiving competitive compensation, including a base salary and a competitive bonus...

  • Mortgage Underwriter

    14 hours ago

    North York, ON MN Y, Canada PMT Mortgage Corp. Full time

    Mortgage Fulfillment Specialist (Maternity Leave Coverage – Potential for Permanent Position)Position OverviewWe believe that every employee plays a crucial role in achieving our company's success, and we support this through our Bonus Program.As a Mortgage Fulfillment Specialist, you will be responsible for supporting portfolio growth in a fast-paced,...

  • Guest Services Team Lead

    6 days ago

    North Vancouver, Canada Capilano Group Full time

    **Department Lead (Guest Services Team)** **Department**:Operations **Reports to**:Operations Manager, Assistant Operations Manager, Operations Supervisor, Groups Supervisor **General Description**: The Team Lead (Guest Services Focus) is a seasonal position responsible for assisting the Operations Supervisors of the Guest Services team. Their primary...

  • Director, Marine

    15 hours ago

    North York, ON MH B, Canada Yamaha Motor Full time

    Yamaha Motor Corporation ("YMC") is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; "offering more excitement and a more fulfilling life for people".Yamaha Motor Canada Ltd ("YMCA") is a subsidiary of YMC, responsible for...