Field Service Technician

**Overview**:
As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:

- Solve new, exciting challenges every day - from troubleshooting and diagnosing issues to training office staff on newly installed equipment
- Work independently
- Expand your technical knowledge while building rewarding, long-lasting customer relationships
- **Hours**:Full Time
- **Experience**:Mid-level
- **Travel**:Occasional to Regular

**Success Profile**:
What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.
- Customer-focused
- Mechanically minded
- Personable
- Reliable
- Technical aptitude
- Solution oriented

**Rewards**:

- **Health and Well-being**:

- **Retirement and Savings Program**:

- **Work/Life/Balance**:

- **Professional Development**:

- **Employee Discount Programs**:

- **Vehicle Program**:
**Working at Patterson**:
“It is wonderful working with a team that is professional and customer experience oriented. Also, good management that truly cares about developing each employee to their best and beyond.” - Tom S., Dental Service Technician

“Being a Navy veteran, I find a very similar sense of comradery amongst other service technicians at Patterson. Everyone is eager to help, at any time.” - Mark L., Dental Service Technician

“Working for Patterson Veterinary has given me more passion to help people and animals.” - Juan G., Veterinary Service Technician

“My job at Animal Health International gives me the opportunity to work independently with the guide of competent and helpful supervisors.” - Clinton C., Animal Health International Service Technician

**Responsibilities**:
**Who are we looking for as a Service Technician? Patterson Dental Ottawa is looking for a worker, who is interested in the field of bio-medical (dental) device and equipment repair. As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center.**:
**Major Duties**:

- Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
- Determines parts, supplies or tools needed to complete service requests.
- Relays any special problems to Service Coordinator following each call.
- Ensures that standard response times committed to the Service Coordinator are met.
- Work with Sales Representatives' to present Maintenance Agreements to customers.
- Follow repair and manufacturer schedules for customers on Service Agreements.
- Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.
- Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
- Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.
- Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
- Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
- Returns defective modules assemblies or parts to the local office and labels items.
- Maintains and restocks parts trucks.
- Performs other duties as assigned.

**Job qualifications**:

- Electronics diploma required.
- Valid driver's license and in order required.
- Excellent organizational and problem solving skills.
- Motivated team player.
- Strong customer service skills.
- 2 to 3 years of experience in repair field in a dental/medical environment.
- Carpentry/plumbing/heating/electricity/electronics related experience required.
- Excellent communication skills, both written and verbal in English.
- Proficiency in spoken French is an asset.
- Knowledge of the dental industry is an asset.