Customer Service

2 days ago

Georgetown, Canada HPG LP Full time

**Responsibilities**:

- Attend daily Planning meeting
- Monitor acknowledge, and maintain customer portals
- Communicate customer activities to the President and Director of Materials
- Enter/ review customer PO’s, establish Sales Orders in NAV (identify discrepancies), customer purchase order management
- Ensure timely and through responses / inquiries to customers both external and internal
- Handle RMA procedures
- Support HPG Sales representatives
- Respond to Customer Service calls
- Quote activities
- Retrieve RFQ’s
- Collaborate in conjunction with Engineering Dept, quote follow up, maintain quote backlog
- New customer set up
- Coordinate customer / prospect survey / NDA’s within inner departments Marketing activities / support
- Distribute Customer surveys / compile results
- Maintain Sales Portals
- Support Shipping and Receiving personnel at month end for processing inbound and outbound orders.
- Publishstrategic performance metrics and targets that are consistent with company goals
- Support President as requested

**Work Conditions**

Front office work with some shop floor presence if required

**Requirements**:

- High School or Trade School Certificate preferred
- Sound analytical thinking, planning, prioritization, and execution
- Ability to plan, organize, develop, implement, and interpret goals, objectives, and policies
- Ability to work within a team environment to support team goals
- Ability to identify issues and implement creative and strategic solutions to overcome problems
- Ability to remain calm and poised in urgent situations

**Job Types**: Permanent, Full-time

**Salary**: $22.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Georgetown, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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