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Audi Service Advisor- East End Ottawa

2 weeks ago

Ottawa, Canada Audi Ottawa Full time

We are looking for a bilingual service advisor to join our team

Key responsibilities are;
- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Actively sells quotes and makes informed recommendations for service
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
- Follows up on all customer special order parts and confirms required appointment prior to customer leaving
- Tracks all open repair orders and knows the status of each

**Shifts are Monday to Friday 7am-4pm**

**Hourly wage & monthly bonus**

**Company benefits
- health, dental**

**Ability to grow and advance within the company