Mark Motors Service Advisor

20 hours ago

Ottawa, Canada Audi Ottawa Full time

We are looking for a bilingual service advisor to join our team

Mark Motors Group has multiple luxury brand dealerships in Ottawa

Audi
- Porsche
- Jaguar Land Rover-Maserati
- Alfa Romeo

**Key responsibilities are;**
- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.

**_ Shifts would be Monday to Friday 730-5pm_**

**_ East end location
- Montreal Road and St Laurent Blvd_**

**_ Competitive salary & company benefits_**

**_ 15 paid days of time off each year_

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