Appointment Coordinator
2 weeks ago
Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada's Best Employers for Recent Graduates for 2024, **Destination Toyota Burnaby **is looking for a **Service Greeter/Porter** who is looking to take the next step within their career
**What we can provide you**:
- Competitive and above the market compensation rates
- Full group health benefits program: extended dental & health, vision care, massage therapy, etc.
- Comprehensive training and professional development program.
- An environment that is friendly, respectful, collaborative and ultimately supports your success.
- Career advancement opportunities
**What you'll be doing**:
- Receive inbound calls for appointment bookings, product requests or information, following up as necessary to ensure the highest level of customer satisfaction.
- Perform outbound calls to schedule service appointments for customers.
- Recommend services and repairs based on Toyota Canada's maintenance schedule and documented vehicle history.
- Marketing outstanding campaigns, promotions, and/or other services to customers.
- Confirm and update customer information within Destination and Toyota Canada databases.
- Contacting customers at specific time intervals to notify of upcoming appointments.
- Booking appointments to ensure a balance of shop utilization and customer preferences.
- Record necessary customer feedback, concerns, or complaints and forward to management as required. Follow up as necessary to ensure a prompt resolution.
- Perform other duties as assigned.
**What you bring to the table**:
- **Always brightly beaming positivity and smiling**
- Previous experience in a call center, or similar, environment.
- Previous experience in a Dealership setting considered an asset.
- Prior or similar customer service experience may also be considered.
- Extremely high level of customer services skills.
- Strong computer skills (including MS Office suite); experience with CDK and X-Time is an asset.
- Excellent verbal, written communication and interpersonal skills.
- Proficiency speaking a 2nd language is considered an asset.
- Someone who is very self-motivated, independent and a team player with a sense of urgency and attention to detail.
- Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced environment.
If this sounds like you submit your resume to our human resources team today.
Destination Auto Group is an equal opportunity employer.
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