Client Care Representative

2 weeks ago

Ottawa, Canada Equitable CA Full time

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other.
**Position Title**: Client Care Representative - Bilingual (English/French)
**Reports To**: Manager, Group Client Care Centre
**Department**: Group Client Care Centre
**Term**: Permanent Full-Time
**Location**: Ottawa
**Schedule**: Monday to Friday, 11:00 AM to 7:00 PM ET
**Start Date**: August 18 or September 2, 2025 (please note: a six-week training program will be required upon completion of our EQ Orientation program)
**Work Arrangements**: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.
We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution - that’s right, none of that dreaded upselling
Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.
You will also have the opportunity to use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.
**What you will bring**:

- Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
- Previous experience in a phone-based customer service role is required
- Previous experience in an insurance company, group benefits role, or a related medical field is preferred
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
- Ability to handle high stress levels in a fast-paced production environment
- Excellent verbal and written communication skills

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

How do I apply?
2. Complete your PLUM profile here and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)
As part of the recruitment/offer process you will be required to:
- Provide two professional references (minimum one supervisor and above)

This position is available due to an existing vacancy.

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