Client Care Coordinator

6 days ago

Ottawa, Canada Assurance Home Care Full time

**Job description**

Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you

We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and culture of our team while delivering outstanding customer service.

**ABOUT YOU**:

- You have experience in Care Coordination or scheduling
- You are comfortable with a fast paced environment and wearing multiple hats.
- You have a “whatever it takes” attitude and a natural tendency to over-deliver on your service promise.
- You have a deep sense of responsibility and accountability
- You are willing to work some irregular hours and you know that you need to offer maximum accessibility
- You are a believer in lifelong learning

**ABOUT THE ROLE**:
The client service coordinator is the central point of contact for clients, care providers, and referral sources. Your focus will be to ensure a positive client experience by effectively scheduling direct care providers in the community to meet the requirements of client care. The position requires a compassionate and caring individual who is skilled at problem-solving and balancing the pressures of service delivery and scheduling.
- **Position Includes (and not limited to)**:_
- Assess Client Service Needs in consultation with the team
- Get to know, understand and develop a strong working relationship with caregivers and clients.
- Promote consistency of caregiver's assignments and coordination of services
- Participate in rotating on-call
- Notify clients/caregivers regarding initial and ongoing schedules (and changes)
- Maintain accurate and current schedule documentation
- Create and maintain Client Profiles
- Shift approvals and timesheets

**#HP**

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

Application question(s):

- Do you have experience in coordination or scheduling?
- Have you worked in a home care/health care setting?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Coordination: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

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