Assistant Service Manager

2 weeks ago


Aylmer, Canada Arrow Motors Full time

**Job Title: Assistant Service Manager**

**Location: Arrow Motors**

**Job Type: Full-Time**

**Join the Arrow Motors Family**

Are you passionate about cars and delivering unparalleled customer service? Arrow Motors is looking for an energetic and customer-focused Assistant Service Manager to join our awesome team At Arrow Motors, we aren't just a team; we're a family dedicated to providing top-notch service to our wonderful customers. Our team is highly skilled, we love what we do, and we’re looking for someone like you to help us keep our clients happy and their vehicles in peak condition.

**Why Work With Us?**
- **Dynamic Team**: Work with a group of talented and passionate automotive professionals.
- **Great Culture**: We’re more than just coworkers; we’re a family that supports one another and has fun together
- **Fantastic Clients**: Our customers are the best around, and they appreciate our commitment to quality service.

**Responsibilities**:

- Greet customers and act as their primary point of contact from initial engagement through the completion of service.
- Accurately document customer needs and service recommendations.
- Utilize Protractor and NAPA Prolink software to efficiently manage service requests and parts ordering.
- Provide detailed explanations of service processes and costs to customers.
- Follow up with customers on service status and post-service satisfaction.
- Contribute positively to our team culture by maintaining an amazing attitude and high level of professionalism.

**Requirements**:

- Proven experience in customer service, preferably in an automotive service environment.
- Familiarity with automotive software systems such as Protractor and NAPA Prolink.
- Excellent communication and interpersonal skills to build strong relationships with customers and team members.
- An amazing attitude that enhances our team culture.
- A commitment to delivering the highest level of customer service.

**Ready to Join Our Team?**

**How to Apply**:
Submit your resume and a cover letter explaining why you are the perfect fit for Arrow Motors via this ad.

We can’t wait to meet our next Assistant Service Manager superstar

**Job Types**: Full-time, Permanent

Pay: $16.55-$24.00 per hour

Expected hours: 38 - 44 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Experience working with Protractor software

**Experience**:

- Service Advising: 1 year (required)
- Customer service: 1 year (preferred)

Licence/Certification:

- Ontario Drivers License (required)

Work Location: In person


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