Customer Service Representative

2 weeks ago

Aylmer, Ontario, Canada Salus Mutual Insurance Company Full time

Are you an experienced customer service professional looking for a role where you actually get to help people — not rush them off the phone? If so, Salus Mutual is looking for a highly capable and detail-oriented Customer Service Representative to support our agents and serve the policyholders in the communities we proudly protect. This role is perfect for someone who thrives on accuracy, coordination, and providing clear, friendly service in a busy insurance environment. We have 2 positions open – in Aylmer and Ridgetown.

Why Join The Team?

At Salus Mutual, we believe in giving our employees the support, tools, and time they need to deliver exceptional service. You won't be pushed to "get through calls" — you'll be trusted to actually help people. You'll work in a collaborative, professional environment where learning, growth, and mutual support aren't just buzzwords — they're how we operate every day.

The Role

As a Customer Service Representative, you will be a primary point of contact for policyholders and a key support to our agents. You will handle inquiries, process documentation, maintain accuracy across administrative tasks, and provide friendly, knowledgeable service both on the phone and at reception. Your responsibilities will include:

  • Providing information to policyholders and triaging calls for agents in a professional, friendly manner
  • Assisting with agent administrative follow-ups
  • Ordering required reports such as MVRs, AutoPlus, and land title searches
  • Preparing new applications, quotes, renewals, and temporary liability cards (pink slips)
  • Issuing endorsements to Underwriting on behalf of agents when requested
  • Validating VIN accuracy using IBC's VIN decoder
  • Supporting correspondence with lawyers and dealerships (e.g., proof of insurance)
  • Acting as a main point of contact for agents when they are away
  • Performing reception duties, including payments, daily reconciliations, mail handling, and maintaining an organized reception area

What We Are Looking For

We're seeking a customer-focused and detail-oriented Customer Service Representative who thrives in a fast-paced service environment, can juggle multiple priorities with professionalism, and brings strong communication skills, sound judgment, and a commitment to accuracy.

Experience & Expertise:

  • Minimum three years of related experience in customer service, insurance support, or administrative roles.
  • Ability to assist with preparing new applications, quotes, renewals, endorsements, and temporary pink slips.
  • General knowledge of commercial, farm, residential, and automobile insurance is an asset.
  • Understanding of the mutual insurance system and philosophy is an asset.

Education & Designations:

  • Postsecondary education or equivalent training and work experience.
  • Other Than Life (OTL) General Insurance Agent License must be obtained within the first three months of the role.
  • Valid driver's license and reliable transportation.

Technical Skills:

  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Experience with insurance software is an asset.
  • Strong written and verbal communication skills with the ability to explain information clearly and professionally.
  • Ability to manage competing demands, prioritize effectively, and maintain accuracy in all workflows.
  • Sound judgment, strong problem-solving skills, and the ability to work independently within defined processes.
  • Ability to navigate urgent situations calmly and professionally.
  • Strong organizational skills with the ability to process documents accurately and maintain proper records.
  • Ability to handle confidential and sensitive information with discretion.

Personal Attributes

  • Customer-first mindset with a professional, warm, and helpful approach.
  • Adaptable and open to change in a dynamic environment.
  • Collaborative team player who also works effectively independently.
  • High level of integrity, accountability, and commitment to excellence.
  • Resourceful, self-directed, and eager to learn.
  • Strong work ethic and time-management skills.
  • Ability to foster positive working relationships with colleagues, agents, policyholders, vendors, and partners.
  • Receptive to feedback and committed to continuous development.

Why Salus Mutual?

  • A competitive total compensation package, including a base salary, comprehensive benefits, and a pension plan designed to support long-term financial well-being.
  • A collaborative and people-first work environment that supports work-life balance and career development.
  • Access to ongoing training and career advancement opportunities.
  • An inclusive workplace that fosters innovation, teamwork, and continuous learning.
  • A strong commitment to employee well-being, with a focus on health, wellness, and active involvement in the communities we serve.

Who We Are

Salus Mutual Insurance Company is a policyholder-owned organization founded on the principle of neighbour helping neighbour. As a locally based company, we are deeply committed to supporting and giving back to our communities. We take pride in delivering professional, friendly customer service through employees and agents who understand our policyholders' needs and put them first.

Interested?

Ready to take the next step in your career? Apply today by sending your resume and a brief cover letter to We look forward to hearing from you We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted. Appropriate accommodations will be provided upon request throughout the recruitment and employment process as required under the Accessibility for Ontarians with Disabilities Act (AODA).

For more information about Salus Mutual Insurance Company please visit our website or follow us on Facebook, Instagram, or LinkedIn.

Job Type: Full-time

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Wellness program
  • Work from home

Work Location: In person

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