Hospital Manager

Join Our Team at Port Hope Veterinary Hospital as a Dedicated and Experienced Hospital Manager in Our Vibrant NVA Canada Community
For nearly 40 years, [1] Port Hope Veterinary Hospital has been a trusted cornerstone of the community, earning the loyalty of pet owners across the area. Our long-standing reputation as the longest continuously operating clinic in Port Hope is a testament to our commitment to exceptional pet care.
**The Opportunity**:
As the Hospital Manager, your role will be an integral member of the veterinary hospital leadership team. You will partner with the Managing DVM to create a positive hospital culture that thrives on high-quality patient care and top-notch customer service. You will be responsible for running a smooth and profitable operation by driving revenue and managing costs. You bridge the gap between day-to-day hospital operations and NVA Canada. Reporting to the Manager of Regional Operations, you’ll own the daily operations of the hospital by providing exceptional people management, smooth operations, strategic planning & financials, and exceptional client services.
**What you will do**:

- Actively manage team performance by setting clear goals and fostering a high performing team to ensure exceptional patient care.
- Provide coaching and development to team members ensuring they have the necessary skills to provide exceptional service to patients.
- Resolve client issues and escalations quickly and oversee client follow up communications and procedures, including reminders and call backs.
- Partner with Managing DVM to address staffing needs including hiring, training, reviewing and performance management of team members.
- Take ownership of hospital operations such as creating and maintaining hospital policy including CVO/Controlled Substances and Health and Safety compliance, monitoring computer systems to resolve issues, educating team members on hospital policies and procedures, and managing and fostering vendor relationships.
- Facilitate employee onboarding, training and development, and annual performance reviews.
- Track and maintain current licensures for all DVMs.
- Manage conflict in a timely manner and maintain a positive employee experience and team culture.
- Ensure payroll is completed and submitted for all hospital staff including DVM production payments.
- Manage hospital inventory and control facility and administrative costs, continually driving revenue and managing costs to budget.
- Drive client visits through strategic communication and local marketing efforts (ie. Community).
- Utilize and implement the NVA Incentive Bonus Plan to meet hospital goals.
- Manage all hospital staff, including grooming and boarding staff where applicable.
- Performs other duties essential to the performance of the hospital as assigned.

**What you bring**:

- Proven experience leading teams and managing day-to-day operations.
- Proficient in navigating ambiguity and making well-informed decisions, willing to take calculated risks and remain resilient during times of uncertainty.
- Possess a comprehensive understanding of operational strategy and adept in aligning team goals with organizational objectives, demonstrating confidence in leading team through period of change.
- Collaborative by nature, with strong interpersonal and communication skills.
- A knack for organization and time management.
- A love for animals and a love for people who love them.

**It’s a bonus if you have**:

- Experience working in the veterinary or dental and healthcare industries, or retain and hospitality management
- Skilled in building teams and maintaining a high performing culture.
- Experience with payroll, budgeting, and annual goal setting.
- Familiarity with MS Suite, Ceridian Dayforce and PIMS software deemed advantageous.

**Our Community**: Port Hope is a vibrant, thriving, and growing community, ideal for living and raising a family. Situated on the shores of Lake Ontario along the Hwy 401 corridor, our town features a well-preserved historic downtown with a variety of shops and restaurants. Port Hope is a short commute from the rapidly growing Municipality of Clarington and Durham Region. Many of our clients and employees come from these areas, drawn by our excellent reputation.
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