Retail Security Supervisor

1 week ago

Victoria, Canada Paladin Security Full time

Retail Security Supervisor

The Retail Security Supervisor is responsible for overseeing the security operations at the high profile shopping mall. The supervisor acts as the go-between and point of contact for both site security officers
and the security programs manager, and is responsible for administering Paladin’s program to the site
and security team. The supervisor will participate in placement interviews, training and performance
management of staff members as well as day-to-day operations including patroling and customer service.

Wage: $22.50- $25 per hour

**Typical Duties and Responsibilities**
- Responsible for the general operations of all Paladin staff on site
- Supervising, mentoring, coaching and training site staff.
- Following disciplinary procedures and implementing as needed
- Liaising with clientele and the designated client Manager on a daily basis
- Interviewing, screening and approving applicants for the site
- Provide exceptional customer service and assistance and sustain effective relationships with clients, tenants and patrons, and lead other staff by example
- Write clear and detailed reports including incident, emergency, liability and day to day reports
- Maintaining team morale through effective communication
- Provide first aid and medical response when required to any person(s)
- Perform regular foot patrols to ensure personnel, building and equipment security
- Exercise crowd control and evict trespassers
- Maintaining the Paladin OH&S program on site, including risk assessments and First Aid Records
- Ownership of the overall success of the site both during working hours and a

**Core Competencies**
- Strong leadership, interpersonal and communication skills
- Excellent customer service skills
- A strong working knowledge of non-violent crisis intervention and de-escalation techniques
- Strong observational skills
- Ability to make immediate decisions, while maintaining composure in emergency response situations with mínimal supervision

**Job Requirements**
- 3 years of Security Experience or 1 year in Supervisor Role
- Valid security licence
- Valid OFA 1 or higher
- Excellent verbal and written English communication skills
- Physical fitness: ability to walk for prolonged hours (most sites)
- Ability to work well under pressure and with limited supervision
- A high level of maturity and professionalism.

**PALADIN OFFERS YOU**:

- Competitive wages
- Promotion from within
- Company-paid training & uniforms
- Benefits & recognition programs

**_
Please note that all interviews are being conducted remotely at this time, via phone, and/or video chat._** **LET’S GET STARTED**

VA2

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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