Retail Sales Associate

2 weeks ago

Burlington, Canada The UPS Store #59 Full time

We are seeking a Sales Associate to become an integral part of our team in The UPS Store at our Burlington location. The schedule could be between 20-30 hours per week.
Join The UPS Store team as we conquer the customer service world... We're a team of hard-working, fun loving professionals who get the job done right. We spend our days making customers happy and we've got the skills, tools, and attitude to make that happen...
We are looking for reliable, organized, detail oriented, punctual and hardworking person and always look on the bright side of life, then you need to come to the upcoming interview..
Job Responsibilities: The Center Associate is responsible to deliver world-class customer service to all retail customers. They receive and process packages for courier shipment, operate printing and copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The associate exhibits confidence by knowing best practices as related to the industry. Also we need associate to meet other businesses and introduce our services to them as new repeat customers.
- Try to promote the business and up-sales
- Going around the area to introduce our services to related businesses and vendors to get customer traffic
- Deliver outstanding customer service to walk-in customers and telephone inquiries.
- Continuously practice good listening skills with customers and leadership.
- Take ownership of the customer's shipping problem and offer viable solutions.
- Act to learn all product and service offerings, alternative solutions, and industry trends.
- Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
- Maintain a clean and safe working environment.
- Welcome and identify customer needs
- Explain products and services to customers
- Printing, Designing, Packing and Shipping jobs
- Monitor inventory to ensure product is in stock
- Enter and process customer orders
- Investigate and resolve customer complaints

**Requirement**:

- Proficient in the use of computers and commonly used business software
- Quick and accurate typing and data entry - Familiar with Customer Services
- Communication skills consist of effective verbal and written communications
- Ability to effectively multi-task
- Friendly and outgoing personality
- Detail oriented and fast learner
- Ability to thrive in a fast-paced environment
- Ability to build rapport with customers
- Being certified of a graphic design program would be an Asset

**Job Type**: Part-time

Pay: $16.55-$17.50 per hour

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- Day shift

Work setting:

- Department store

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

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