Reservations Agent

1 week ago

Toronto, Canada Hotel X Toronto Full time

Job Summary

To handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments.

Role and Responsibilities
- Responsible contact for entering rooming list, group resumes, setting up billing, pre-blocking, preparing vouchers if needed.
- Respond to inbound calls for reservations, guest service questions, and appropriate transfers to other departments.
- Update and compile reservation and revenue related reports.
- Liaising with Sales/Catering and Front Office teams regarding group bookings/room blocks.
- Audit future reservations from all internal and external sources.
- Create group masters, enter rooming lists, Create corporate account profiles in Hotel's computer system.
- Ensure proper selling techniques and strategies are utilized to maximize room revenue.
- Inform the Revenue Manager of any obvious market trends, keep abreast with the selling of room’s inventories on various extranets and be able to participate in yield meetings when necessary.
- Be conversant with the property's room types, and different sale packages to inform guests calling in to make reservations.
- Training all associates on reservations functions.
- Assistance may be required by other dept and other duties as may be assigned by the Director of Front Office, Director of OPS/or General Manager.

**Qualifications**:
Minimum of 3 years front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.

Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.

The Group Coordination will have a pleasant telephone voice, exceptional organizational/problem solving skills, must be self motivated and very detail oriented.

Flexible shift availability including evenings, weekends and holidays.
- Hotel X recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship._

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel: 2 years (preferred)

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