Operations Training Supervisor with Mhe Trainer

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Summary

The Operations Training Supervisor is responsible for providing training and onboarding support for Operations employees at all levels in a variety of methods. The Operations Training Supervisor will ensure that new and existing employees are trained to perform their job duties using best practices, and are capable of adhering to Operations process requirements, quality and efficiency. Through the course of their duties, the Operations Training Supervisor will be expected to design, create, develop and implement various training and onboarding initiatives to ensure the ongoing success of the company and our employees.

**Responsibilities**:
(To be performed as well as supervised);
- Act as MHE trainer for all Canadian facilities
- Offer input and assist in leading Process Improvement initiatives.
- Work closely with Quality to ensure ISO documentation is update/maintained
- Assist with various tasks assigned by the Operations Support Manager with regards to open Projects.
- Provide support for developing and directing training initiatives for Operations employees.
- Gather and analyze information to design, develop, and deliver new training programs that are efficient and effective and have a positive impact on the organization.
- Ensure that all newly hired employees - permanent and temporary - receive applicable safety and job training as part of the onboarding process
- Actively ensure that training records are maintained accurately & well organized including but not limited to training related to safety, systems and material handling.
- Adapt training techniques to the learning style of the Operations staff.
- Support Operations activities and assist in attaining department metrics.
- Provide input on cross-training strategies.
- Demonstrate in-depth process and system knowledge.
- Develop and assist in the implementation of Continuous and Process Improvement ideas.
- Make recommendations and offer solutions in working with both the Operations staff and supervisors.
- Adhere to Operations process requirements, to the principles of all safety and quality policies.
- Perform training needs analysis by assessing the skill level, performance, and competence of each learner, where necessary.
- Track participant enrolment, progress, marks, and other information by maintaining a database.
- Generate positive attitudes and high morale in employees by nurturing a culture of cooperation and enthusiasm.
- Comply with company policies and procedures.
- Support and follow internal health and safety programs and protocols.
- Perform other duties as assigned by management.

Qualification
- College Diploma/University degree in human resources, communications, or adult education; or an acceptable combination of field experience and education.
- Designated as MHE Trainer preferred
- Minimum 3 years of direct work experience as a corporate trainer in an operations/distribution setting.
- Knowledge of warehouse management systems, specifically Manhattan.
- Knowledge of adult training methodologies.
- Direct experience assessing training needs, creating training materials to fulfill those needs, and delivering training.
- Excellent at creating high quality presentations using a variety of technologies.
- Advanced written and oral communication skills, with the ability to communicate with individuals at all levels of learning.
- Knowledge of motivational, perceptual, and emotional forces and how they affect the learning process.
- Demonstrated ability to train, coach, evaluate, and improve others.
- Able to custom-fit training materials around individual needs.
- Excellent listening, observing, and questioning skills.
- Motivated, energetic, goal-oriented, and positive outlook critical.
- Strong knowledge of and dedication to safe work practices, procedures, and regulations.
- Strong sense of professionalism and diplomacy.
- Strong work ethic and positive team attitude.
- Ability to lift up to 40 lbs.
- Travel may be required

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC