Front of House Staff Member

**At a glance**

**Employment**: Part-time (Hourly) with flexible hours.
**Hours**: Variable; Primarily evenings & weekends (with some weekdays), as based on a schedule of shows and events
**Start Date**: ASAP
**Wage**: $15
**Location**:Calgary (on-site)

**Join us today and see for yourself some of the many reasons why we were voted one of Alberta's Top Employers**

**Closing Date: February 12, 2025**

**Front of House Staff**

Reporting to the Front of House Manager on shift, our Front of House staff members are the front line of the organization and committed to enriching the experiences for all of Arts Commons' patrons and visitors.

You are someone who can provide world-class customer service through an innovative and inclusive mindset. You approach any problem, regardless of how big or small, with openness and understanding. You thrive in engaging customer-focused environments, and you are energized by the different artistic experiences that we can share with others in our spaces.

Every day presents a unique and exciting experience as Arts Commons hosts a wide range of events in our world-class venues - from live performances & theatre to private events and more With hundreds of thousands of people attending performances and events in our venues each year, this role contributes to the collective goal of supporting our clients and in creating the best patron experience possible.

**Who we are**:
Arts Commons is an ecosystem inclusive of artists, resident companies, and community groups. As one of the largest performing arts centres in Canada, Arts Commons strives to break down barriers to cultural participation by providing a modern, open, and inclusive gathering space in a central location.

**At Arts Commons**:
Our belief
- That equitable access to the arts is a human righ

Our Responsibility
- To redefine a bold and adventurous Calgary by championing and investing in creativity

Our mission
- To be an inspirational force where artists, community and organizations celebrate cultural identities, experience the full breadth of human emotions, and ignite positive change

**What we offer**:
On top of the excitement of working with a team of committed performing and visual arts professionals & enthusiasts at one of Canada's top performing arts facilities, Arts Commons offers:

- A collaborative, engaging and values driven work environment
- Wage of $15/hr
- Paid sick days benefit for hourly staff
- Discounted tickets to Arts Commons Presents programming
- A dynamic role that will have you engaging with the arts and our community in many ways

**What we value**:
We are looking for individuals who share our vision of building a creative and compassionate society, inspired through the arts. Our team is made up of people with a diverse range of interests - singers, actors, musicians, playwrights, coaches, teachers, gamers, bakers, photographers, athletes, dancers. People whose interests encompass the widest spectrum. We even have furry, four-legged friends in the office. We value people who strive to do the right thing, and work to be their best. People with open minds, hearts, and arms.

**What you will get to do here**:
This position is part of the Client & Patron Services team which encompasses the entire Front of House operation at Arts Commons and is comprised of ushers, door staff, coat check attendants and more

Every day, you will immerse yourself in a creative and engaging environment, ensuring the safety of visitors and community members while supporting them throughout a variety of live performances and events to create an unforgettable experience for all.

With an established team approach to providing safety and service to our patrons, team members within this Front of House role will be responsible for front-of-house activities for all events in the Jack Singer Concert Hall and lobby, the Engineered Air Theatre, and occasionally other unique venues throughout the building.

**Where you fit within our ecosystem**:
This role works closely with the Event Services, Production and Stage Door Security teams. Front of House staff are part of the larger Client & Patron Services team within the Venue Operations department. This team is responsible for liaising with clients, booking events, providing Front of House services to ensure the smooth execution of events, and maintaining the day-to-day operations relating to Arts Commons' venues and facilities.

**You will be a great fit if you**

**Must haves**:

- The ability to offer exceptional customer service to foster good relationships with clients and patrons
- A keen eye for detail
- Excellent time management skills to execute all tasks in a timely manner and keep performances/events running smoothly
- Ability to remain in a stationary position for prolonged periods of time
- Are comfortable greeting patrons in a friendly & polite manner, and assisting them in entering the venue, finding their seats, and exiting the venue
- Ability to work well in