Medical Office Assistant/receptionist

2 weeks ago

Red Deer, Canada Innovation Dermatology Full time

**Medical Office Assistant/Receptionist**

**General Purpose**

The successful applicant would cheerfully attend to cosmetic and medical patients on the phone and in person. They would be involved in coordinating and organizing appointments and documentation to facilitate a smooth visit.

This is a part time position for evenings and select Saturdays with the opportunity for additional hours for sick and vacation coverage.

**Main Job Tasks and Responsibilities**
- Cheerfully greet patients
- Proficiency with computers essential (operating MedAccess desired)
- Knowledge of or willingness to learn about our cosmetic skincare product lines and procedures.
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing details
- Inform patient of medical office procedures, products and policies
- Maintain and manage patient records
- Move patients through appointments as scheduled
- Answer and manage incoming calls and deal with inquiries
- Schedule patient appointments
- Collect payments
- Schedule hospital admissions, tests and outside appointments for patients
- Obtain external medical reports as required by medical professionals
- Respond and comply with requests for information
- Process incoming and outgoing mail
- Complete other clerical duties as assigned
- Maintain stock of forms and office supplies
- Ensure reception and clinic area is well maintained, neat and clean
- Chaperones medical exams/treatments
- Proficient in instrument sterilization (training will be provided)
- Safeguard patient privacy and confidentiality
- Willing to work a flexible schedule to accommodate patient and clinic needs

**Education and Experience**
- High school diploma
- Knowledge of medical terminology, procedures and diagnoses an asset
- Ideally knowledge of MedAccess and/or proficiency with using an electronic medical record
- Competence in general administrative and clerical duties
- Working knowledge of healthcare insurance preferred

**Key Competencies**
- Patient/client focused
- Excellent communication skills
- Information collection and management
- Planning and organizing
- Attention to detail
- Customer service skills
- Adaptability
- Confidentiality
- Goal oriented
- Team player
- High level of professionalism and care in personal presentation.

**Job Type**: Part-time
Part-time hours: 15-25 per week

**Benefits**:

- On-site parking

Schedule:

- Evening shift
- Weekend availability

COVID-19 considerations:
All customers and staff are required to wear masks and wash hands/sanitize regularly. Surfaces are disinfected regularly.

Work Location: One location

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