Bilingual Documentation Analyst

**Join Our Team as a Bilingual Documentation Analyst at Camis**

Are you looking for a dynamic, flexible, and fulfilling role? Camis, a leader in the reservation system and park management sector, connects people to unforgettable recreational experiences through top-tier technology and customer service. Our innovative software serves over 700 parks, campgrounds, harbors, and marinas across North America, helping people enjoy the great outdoors. We are a diverse, motivated team that believes work should be enjoyable, rewarding, and full of possibilities.

**Why Camis?**
- **Innovative Industry Leader**: Work with a forward-thinking company that provides cutting-edge software solutions to parks and recreational sites.
- **Inclusive Culture**: Embrace a workplace that celebrates diversity and prioritizes a positive, supportive environment where inclusivity thrives.
- **Flexibility & Balance**: Camis offers flexibility in your work schedule, including remote opportunities and a hybrid work environment.

As our **Bilingual Documentation Analyst**, you’ll play a pivotal role in ensuring the quality, accuracy, and accessibility of our Call Centre’s documentation. You’ll collaborate with a talented team to build clear, effective resources that support our bilingual clients and customers. Your work will directly impact the way our customers engage with our services and ensure a smooth, top-tier experience for both English
- and French-speaking users.

**What You’ll Be Doing**:

- **Document Creation & Maintenance**: Regularly update and manage our Call Centre and Knowledge Base documentation to ensure clarity and accessibility.
- **Collaborate & Contribute**: Work closely with the Call Centre Management team to address gaps in documentation and create policies for new client implementations.
- **Ensure Bilingual Excellence**: Translate documents with linguistic precision and cultural sensitivity, ensuring materials meet high standards of quality in both English and French.
- **Support Teams**: Serve as the go-to point for bilingual documentation-related issues, assisting with escalations and providing bilingual queue coverage during high call volumes or staff absences.
- **Engage with Clients & Teams**: Participate in client and interdepartmental meetings to support client implementations and ensure documentation aligns with evolving needs.

**What You Bring to the Role**:

- **Essential Experience**: 2-5 years in Customer Service; previous senior-level or management experience is a plus.
- **Language Skills**: Fluent in both French and English, with exceptional written and oral communication abilities in both languages.
- **Technical Expertise**: Strong understanding of customer service operations and basic accounts; technical writing certification or equivalent is an asset.
- **Educational Background**: Secondary school completion is required; postsecondary education preferred.
- **Documentation Skills**: Experience in creating and maintaining policy documents, standard operating procedures, and other technical documentation.

**Reporting To**: Assistant Call Centre Manager

**What We Offer**:

- **Competitive Salary**: Attractive salary and compensation package.
- **Comprehensive Benefits**: Medical, dental, and insurance coverage to support your health and well-being.
- **Professional Growth**: Opportunities for continuous learning and career advancement.
- **Inclusive Environment**: Be part of a dynamic team where diversity and inclusion are at the heart of everything we do.
- **Flexible Work Options**: Hybrid work schedule with 3 days in-office required. The office is located at 130 Research Lane in Guelph Ontario. Fully remote requests will be considered.

**Our Commitment to Diversity**

At Camis, we’re dedicated to creating a workplace where everyone feels valued and respected. We prioritize diversity and inclusion in our recruitment, retention, and day-to-day operations. We hold ourselves accountable to ensure that our workplace reflects these values, fostering an environment of mutual respect and empowerment for all.