Associate Quality Assurance Analyst

Company: CGL

Department: Digital and Advisor Technology

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: Bilingualism in English and French is required.

Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.

Under direct supervision, the Associate Quality Assurance Analyst carries out established procedures to ensure programs/projects meet minimum company standards and end user requirements. The incumbent assists with quality assurance testing on basic applications to ensure proper operation and freedom from defects. As the entry level in the Quality Assurance job stream, this role is competent to work on aspects of quality assurance testing, but requires instruction and guidance in some areas.

• Provide input to the development of system test plans and user acceptance test plans.
• Assist with system testing according to plan.
• Assist in the development and maintenance of test case documentation.
• Document all problems and work with developers and analysts to resolve them.
• Participate in walk-throughs of testing documentation.
• Participate in verifications of implementations.
• Participate in work-flow analysis of testing procedures

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You're an effective team player who shares knowledge to support your peers.

• You have a degree or diploma in Information Technology or Computer Science, or an equivalent combination of education and experience.
• You have the ability to understand business processes and their translation to systems applications.
• You have at least 3 years of experience in Digital QA.
• Experience with Salesforce is preferred.
• Having experience developing test documentation is an asset.

• Rotational on-call schedule may be required, with shifts during evenings and weekends.
• Extended work hours, including weekends, may be required during peak periods.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.