Bilingual (French and English) Csa Team Lead

2 weeks ago

Guelph, Canada Camis Full time

Are you ready to take the lead and make a meaningful impact in our dynamic Guelph Call Centre? We're actively seeking a Bilingual Customer Support Analyst Lead to join our team, and here's your chance to shine

As the Bilingual CSA Lead, you'll play a pivotal role in guiding our team of Customer Support Analysts and assisting our Assistant Call Centre Manager in the day-to-day operations of our Guelph call centre. This role is all about fostering teamwork, achieving departmental goals, and providing valuable leadership to our dedicated call centre staff.

What You'll Be Involved In:

- **Mentoring and Leading**: Lead a diverse team of Customer Support Analysts, nurturing their growth and success.
- **Training Development**: Identify training needs among the staff and create plans to ensure they receive the necessary training.
- **Special Projects**: Coordinate Call Centre participation in special projects and take the lead on complex assignments, ensuring they come to successful fruition.
- **Collaboration**: Participate in Client and Interdepartmental meetings, contributing your insights and expertise.
- **French Language Support**: Manage and maintain all of Camis' French language requirements, including documentation and French call investigations.
- **Performance Monitoring**: Keep a close eye on key performance metrics, offering valuable feedback for continuous improvement.
- **Recruitment Involvement**: Play a part in the recruitment process, helping us find the right talent to strengthen our team.

What You'll Bring to the Table:

- **Education**: Completion of secondary school, with some post-secondary education preferred.
- **Leadership**: Experience in leadership or mentoring is a must.
- **Tech Savviness**: Proficiency in Microsoft Office tools is required.
- **Detail-Oriented**: Strong attention to detail to ensure quality in all aspects of your work.
- **Problem-Solving**: Excellent problem-solving and decision-making skills.
- **Tech Skills**: Proficiency in computer usage and troubleshooting.
- **Adaptability**: Flexibility to adapt to changing priorities and situations.
- **Customer Service**: 1-3 years of customer service experience.
- **Call Centre**: Call centre experience is a valuable asset.
- **Bilingual**: Excellent written and oral communication skills in both French and English.
- **Team Player**: A well-organized team player with a passion for ensuring customer satisfaction.

What We Can Offer You:

- **Competitive Compensation**: A competitive salary package to recognize your skills and expertise.
- **Comprehensive Benefits**: Enjoy a comprehensive benefits package, including medical, dental, and insurance coverage.
- **Retirement Planning**: Access to a retirement savings plan with employer matching.
- **Professional Development**: Opportunities for professional growth and development.
- **Career Advancement**: Open doors to further career opportunities within our organization.
- **Inclusive Workplace**: Be a part of a dynamic and inclusive work environment.
- **Company Culture**: Join in company-wide events and experiences that make work enjoyable.
- **Work-Life Balance**: A consistent Monday to Friday work week with the flexibility of a hybrid position - on-site work expected on Mondays and Thursdays.

If you're a motivated individual with leadership skills, tech proficiency, and a passion for delivering outstanding customer service in both French and English, we want to hear from you Join us in our exciting journey towards excellence at our Guelph Call Centre.

  • Bilingual Documentation Analyst

    7 days ago

    Guelph, Canada Camis Full time

    **Join Our Team as a Bilingual Documentation Analyst at Camis!** Are you looking for a dynamic, flexible, and fulfilling role? Camis, a leader in the reservation system and park management sector, connects people to unforgettable recreational experiences through top-tier technology and customer service. Our innovative software serves over 700 parks,...

  • Bilingual Call Centre Representative

    2 weeks ago

    Guelph, Canada Camis Inc Full time

    Camis is a recognized industry leader in reservation and park management technology. We connect people to a world of memorable experiences through our robust, user-friendly reservation software and best-in-class call center services. Trusted by over 1,300 government-operated parks, campgrounds, harbors, and marinas across North America, Camis is dedicated to...

  • Customer Service Representative

    4 days ago

    Guelph, Canada Ceva Full time

    **Customer Service Representative - Bilingual (English & French)** The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health...

  • Bilingual Call Centre Representative

    7 days ago

    Guelph, Canada Camis Full time

    Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call centre services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America. We are a diverse group of...

  • Bilingual French

    2 weeks ago

    Guelph, Canada Oxford Learning Centres Inc. Full time

    A Canadian educational center is seeking a Part-Time French & English Teacher/Tutor in Guelph. Ideal candidates are passionate about helping students succeed and fluent in both French and English. Responsibilities include teaching students, following established methodologies, and providing feedback. The role requires commitment to evening and weekend hours....

  • Customer Service Representative

    3 days ago

    Guelph, Canada CEVA Animal Health, LLC Full time

    Customer Service Representative Proficiency in both English and French is required. **Responsibilities**: - Manage key client portfolio, process orders, complaints, credits, chargeback as well as any other necessary transactions. - Own the process of orders management, ensure orders are properly processed in JDE. - Collaborate with the warehouse to manage...

  • Bilingual French/english Customer Service Representative

    6 days ago

    Guelph, Canada Head Canada Inc. Full time

    **Essential Duties and Responsibilities**: - Provide world-class customer service to our Canadian Account base team located in Guelph ON - Answer inbound phone calls - Order entry - Expediting outbound shipments - Problem resolution and follow up - Work closely with the outside sales force and internal operations teammates - (Racquet and Winter Sports) -...

  • Bilingual Visual Arts Teacher, French Immersion

    2 weeks ago

    Guelph, Canada Upper Grand District School Board Full time

    A leading educational institution in Ontario is seeking a Long Term Occasional Teacher for French Immersion Visual Arts. You will be responsible for maintaining high-quality education during the regular teacher's absence. Candidates must be bilingual in French and English and hold Intermediate/Senior qualifications in French and Arts. The position offers a...

  • Bilingual French

    2 weeks ago

    Guelph, Canada Jobs in Education Full time

    A leading Canadian educational provider in Guelph is looking for a part-time French & English teacher/tutor. The role involves working directly with students, teaching up to 3 students at a time, and following specific methodologies. Candidates should be fluent in both languages and committed to evening and Saturday hours. This is an in-person position that...

  • Part-Time Bilingual French

    2 weeks ago

    Guelph, Canada Oxford Learning Centres Full time

    A Canadian supplemental education provider is seeking a passionate Part-Time French & English Teacher/Tutor in Guelph. This role involves teaching students in-person, utilizing pre-planned lessons, and supporting their academic development. Applicants should be fluent in both languages and have relevant educational qualifications. The position offers...