Order Desk

4 days ago

Toronto, Canada MODERN SENSE FURNITURE Full time

Modern Sense Furniture

Location: In-person

About the Role

Modern Times Furniture is looking for a highly organized and detail-oriented Order Desk & Customer Service Representative to join our team. This role is ideal for someone who thrives in a fast-paced environment, can multitask efficiently, and takes pride in accuracy and clear communication.

This position combines order processing responsibilities with customer service and conflict resolution, making attention to detail and strong interpersonal skills essential.

Key Responsibilities

Order Desk Responsibilities
- Accurately place and process customer orders
- Review orders for correctness, specifications, and details
- Maintain organized records and follow internal order procedures
- Work efficiently under time-sensitive conditions
- Communicate with internal teams to ensure smooth order flow

Customer Service Responsibilities
- Handle customer inquiries professionally over the phone
- Resolve issues and concerns calmly and effectively
- Provide clear, confident, and polite communication at all times
- Maintain strong phone etiquette and customer-focused service
- Ensure customers feel heard and supported throughout their experience

Qualifications & Requirements
- Minimum 1 year of customer service experience, preferably phone-based
- Strong multitasking ability and ability to work quickly without sacrificing accuracy
- Excellent attention to detail
- Strong verbal communication skills and professional phone manner
- Confident conflict resolution and problem-solving skills
- Comfortable working with computers and order management systems
- Reliable, organized, and able to work independently and as part of a team

What We’re Looking For
- Someone who works fast and stays focused
- A detail-oriented professional who double-checks their work
- A calm, clear communicator who can handle customer concerns professionally
- A team player with a strong work ethic

Why Join Modern Sense Furniture
- Stable, full-time position
- Supportive team environment
- Opportunity to grow within a well-established furniture company
- Hands-on role with responsibility and impact

Pay: $19.00-$21.00 per hour

Work Location: In person

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