Front Desk Agent

1 week ago


Bowmanville, Canada Holiday Inn Express and Suites Welland Full time

**Job Overview**

**Duties**
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Operate multi-line phone systems to manage incoming calls and direct them appropriately.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Address guest concerns or complaints promptly and effectively to ensure satisfaction.
- Maintain the front desk area in an organized and welcoming manner.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly.

**Experience**
- Previous experience in a front desk or customer service role is preferred, ideally within the hospitality industry.
- Bilingual or multilingual abilities are highly valued to cater to diverse guests.
- Proficiency in phone etiquette and experience with multi-line phone systems is essential.

Pay: $17.20-$18.20 per hour

**Benefits**:

- Company events
- On-site parking

Work Location: In person


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