Application Support Specialist

2 weeks ago

Toronto, Canada Vtech Solution Inc Full time

**Role**:Application Support Specialist - Junior**

**Location: Toronto, ON (Hybrid)**

**Term: 05 Months**

**Background Information**:
**Must haves**:

- IBM WebSphere Application Server NDM and Liberty
- IBM DataPower
- Deployment Automation - Urban Code Deploy and Urban Code Velocity
- Middleware Monitoring tools e.g. ITCAM, Dynatrace
- Cloud technology including OpenShift, Kubernetes and Ansible
- Experience with ITIL Incident Management process
- Experience with ITIL Change Management process

**Experience and Skill Set Requirements**
- **General Project Coordination and Communication (30%)**:

- Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
- Strong communication skills, with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
- Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
- Proficiency in Microsoft Office for process automation, data analysis, and report generation.
- **Service Management (30%)**:

- Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
- 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
- Experience analyzing and reporting on operational data to identify trends and optimize processes.
- **Middleware Support (35%)**:

- 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
- 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
- Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
- Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
- Operational experience with Ceph storage for data management and scalable storage solutions.
- General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.
- **Public Sector Experience (5%)**

Pay: $31.93-$35.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- IT support: 5 years (required)
- IBM WebSphere: 2 years (required)
- IBM DataPower: 2 years (required)
- ITIL: 2 years (required)
- Public Sector: 2 years (required)

Work Location: Hybrid remote in Toronto, ON L0E 0A9

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