Dispatcher

1 week ago

Guelph, Canada University of Guelph Full time

**Department**: CSO - Operations
Temporary part-time from 10/06/2025 to 12/31/2025
(Less than 24 hours a week)

**General Purpose**

The Campus Safety Office is looking for part-time temporary Dispatchers to be part of our team with a goal of keeping our campus community safe. This is an ideal position for someone who likes working in a fast-paced team environment, has a flexible schedule and a strong desire to help others.

**Duties and Responsibilities**

This position reports to the Manager of Emergency Planning and Administration, Campus Safety Office, with direction from the shift Sergeants. The responsibilities for this position include:

- Intake of requests for assistance from the public, staff and students
- Intake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention or first response team personnel
- Reception for Campus Community Police - in person and telephone inquiries
- Monitor multi-alarm computer system and direct response to fire alarms, building supervisory alarms, intrusion alarms and personal safety alarms.
- Document events and actions within the internal records management system software
- Communicate with campus emergency personnel by way of two-way radio or phone
- Liaise with the Guelph Police Service dispatch and records units from time to time
- Support parking enforcement personnel with general inquiries and tow situations by way of radio and telephone
- Provide clerical support as required and other duties as assigned

**Requirements**:

- Completion of secondary school education, 1-year community college diploma
- 1.5 to 2.5 years of experience
- Ability to successfully complete the Emergency Services Communications program (internal training program)
- Excellent customer service skills
- Excellent keyboarding, data entry and computer skills with accuracy
- Ability to organize and prioritize is essential
- Demonstrated good judgement, accurate recall, decision making under stressful situations
- Strong interpersonal skills with excellent oral and written communication are essential
- Ability to maintain confidentiality
- Ability to work 12-hour shifts

**This position involves shift work** - 12-hour shifts rotating between days (6:30 am - 6:30 pm) and nights (6:30 pm -6:30 am). It also requires work on weekends and statutory holidays as the work unit provides service 24 hours a day and seven days a week.

Employee Type: Temporary
Hourly rate: Enter $27.69 - $30.94 per hour

Posting Date:09/23/2025
Close Date: 09/30/2025

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