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Customer Service Representative

3 weeks ago

Brampton, Canada ADLI Logistics Full time

**Customer Service Representative**

**Work environment: Fully on-site, Monday through Monday**

**Responsibilities**:

- Oversee the processing of clients' orders in the WMS by managing and maintaining inbound/outbound orders and/or inventory.
- Perform scheduled processes such as inventory, quarantine reports/inquiries.
- Review and prepare shipping requirements, such as shipping labels, delivery appointments, packaging requirements.
- Resolve product or service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem, expedite the correction or adjustment, follow up to ensure resolution.
- Serve as a point of contact for specific clients.
- Work closely with the Dispatch team to ensure accurate execution of loads.
- Arrange carriers for Clients' collect order.
- Schedule inbound/outbound appointments with carriers, clients and warehouse.
- Communicate effectively with clients to gain an understanding of their needs and internal processes.
- Build strong relationships with individuals at all levels of client organization and guarantee client has a positive, value-added experience in every interaction.
- Manage specific customer projects for clients.
- Back-up coverage for other Customer Service Reps

**Qualifications**:

- 2-4 years working experience in similar role

**Additional Skills**:

- Working knowledge of the warehousing/3PL and transportation industries is an asset
- Attention to detail
- Manage time effectively
- Excellent organizational skills, problem-solving and analytical skills
- Ability to work independently and as part of a team in a face paced environment
- Excellent communication skills
- Fluent in English
- Ability to multi-task and work under pressure
- Knowledge of Office 365, ERP/WMS software
- Ability to learn in house TMS and WMS

**We thank all applicants for their interest; however, only those selected for further consideration will be contacted.