Sales Advisor

**About Toronto Metropolitan**

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

**The Chang School**

The G. Raymond Chang School of Continuing Education is Canada’s foremost provider of university-based adult education, facilitating access to the University’s renowned, professionally relevant courses and programs. Since 1975, we have been delivering leading-edge workplace knowledge that empowers learners to reach their personal and professional goals. We have approximately 70,000 annual enrolments (in 1,500 courses, seminars, and workshops) in Arts; Business; Communication and Design; Community Services; Engineering, Architecture, and Science; Gateway for International Professionals; Programs for 50+; and Spanning the Gaps - Access to Post-Secondary Education. We also offer 86 career-related certificate programs and numerous course series, with 39 certificate programs that can be completed entirely at a distance. Our flexible, accessible programming is available on campus, via distance education, and off-site for employee groups at leading organizations.

**The Opportunity**

The Sales Advisor will provide general advice and detailed program related information to prospective students, program applicants and the public.

• Actively promotes the program(s) and services offered by the school and liaises with various staff and on registration/admissions related matters.
• Carries out responsibilities under general instructions and/or accepted practices.
• Provides administrative and logístical support for activities and events in the recruitment and promotion of the program.

**Responsibilities** include

• Provides front line program support for Sales team, including detailed information and general advice to current and prospective students, staff on a range of academic and administrative policies or program details, such as admission access, program policies, etc.
• Actively promotes programs and liaises with the internal/external community on program related matters
• Tracks required documentation from applicants throughout the admission process. Follow up with applicants for the submission of academic and nonacademic documents. Tracks offer of admission and communicates directly to approved students.
• Using activity reports and dashboards, monitors and reports their recruitment outcomes to ensure alignment with predetermined sales KPIs and targets.
• Provides administrative and logístical support, such as conducting research, data collection and prepares statistics to develop research briefs, analytical and statistical reports.
• Participate in developing new and innovative ideas for campaigns, workflows, and messaging aimed at enhancing both individual and collective productivity.

**Qualifications**

• Successful completion of a post-secondary diploma in office administration, business administration or a related discipline.
• Minimum of 2 years of relevant experience in a liaison, student recruitment or admissions type role with the following requirements:

• Experience with event coordination.
• Experience in sales and customer service in liaising with students involving creative problem-solving skills and helping to overcome any obstacles while guiding potential students through our course enrollment process.
• Relevant administrative experience within a post-secondary environment is required with exposure to admissions policies and practices.
• Demonstrated ability to achieve measurable results in a fast-paced, deadline-driven setting.
• Strong attention to detail for report preparation, presentation
• Excellent oral and written communication skills to provide status updates, summaries of programs, recording of meeting minutes and general correspondence.
• A commitment to client service, stakeholder engagement and confidentiality in providing information to committees, advisory councils and other relevant units.
• Ability to work with a diverse team in a fast-paced environment.
• An ability to work collaboratively within a team environment; strong time management skills; ability to manage multiple tasks simultaneously and flexibility to effectively prioritize and ensure completion of work; change priorities as the need arises; to work independently with mínimal supervision and to work overtime as required by the demands of the position.
• Excellent interpersonal skills including tact, diplomacy and patience; sound judgment and demonstrated professionalism are required to effectively carry out the requirements of the position

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