Program Manager, Oncology

**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Program Manager**, Oncology**

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension

plans, Employee share ownership plan, professional training and development and many more perks Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada - making your career opportunities within our larger organization - endless

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to

improve healthcare outcomes for all stakeholders.

**We are hiring a Program Manager, Oncology**

The Program Manager Oncology will oversee the planning, implementation and tracking of program deliverables and projects. They will ensure the program team successfully delivers the desired result on time and with the most efficient resources. Leadership of key client projects will be in partnership with a Senior Program Manager or Director.

**What you will do**
- Manage oncology program deliverables on time and within scope
- Ensure program objectives and KPIs are met
- Participate and/or lead in day-to-day client communications and regularly scheduled client meetings
- Identify risks in the program and communicate appropriately with senior management to develop risk mitigation plan
- Facilitate cross functional team meetings, as needed
- Work with internal stakeholders ensuring all parties understand deliverables and take accountability and ownership of those deliverables
- Provide a collaborative environment for the cross functional team for issues to be discussed and resolved effectively
- Participate in the development and updates required for program contracts
- Provide input into the budgeting and forecasting as needed
- Assist quality initiatives including input to CAPAs and audits
- Attend relevant conferences to stay up to date on oncology trends and foster positive client / external stakeholder relationships.
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

**Required Skills and Qualifications**
- 3-5 years’ account management and/or patient support program management or management experience and/or previous pharmaceutical brand management experience or equivalent
- Experience in oncology patient support program is an asset
- Oncology therapeutic knowledge and expertise is an asset
- An understanding of the external care community including oncologists/hematologist/cancer centers /Drug Access Navigators (DAN)
- An understanding of oncology or hematology care continuum
- An expert level of knowledge of reimbursement mechanisms for oncology medications in the public and private arenas
- Demonstrated leadership
- Outstanding organizational and time management skills
- Excellence in assessment, communication, critical thinking and decision making
- Ability to effectively communicate across multiple levels of the organization
- Computer skills, including MS Project, Powerpoint, Excel, and Visio
- Client-facing experience
- University degree or equivalent industry-related experience
- Bilingualism is an asset

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect