Camping Resort Supervisor

1 week ago

Kitchener, Canada Bingemans Inc Full time

Bingemans is one of the Waterloo Region's largest and most dynamic meeting and conference facilities. In addition, Bingemans is one of Southwestern Ontario's largest catering companies for both on and off-site events, with over 70 years of successful event experience. We are Waterloo Region's leader in hospitality providing the very best in family entertainment. With amenities ranging from the Big Splash Water Park, FunWorx Indoor Playland and the Bingemans Camping Resort, we are the ticket for exceptional fun In the fall, we turn into Canada’s most terrifying haunted attraction
- Screampark. In October, the Oktoberfest Kool Haus is home to thousands of guests to celebrate KW Oktoberfest (North America's largest Bavarian festival).

Bingemans is in the business of providing Grand Experiences

**Bingemans **is seeking a **Camping Resort Supervisor **who will be responsible for providing prompt and courteous service to guests in the Bingemans Camping Resort.

**What will you be doing?**
- Learn and master the smooth operation of a camper reservation system, cash register system and registration program including phone-in reservations.
- Learn and master all opening and closing procedures in the camping area.
- Supervise and participate in the day to day operation of the camping registration area
- Assist the Camping Manager with staff training.
- Ensure that the highest quality customer service is delivered consistently to campers entering the park in terms of effective and efficient registration, clean campgrounds, a clean office and prompt action in regards to complaints or suggestions.
- Help maintain a clean, safe and positive environment for guests in area of responsibility.
- Ensure the consistent adherence of campground rules by campers.
- Working together with promotions to ensure that park information is accurately and effectively communicated and available to guests.
- Act in the Camping Manager’s place during their absence in regards to: complaints, refunds and conflict resolution.
- Abide by and ensure that all staff abide by the policies and guidelines that are defined in the Staff Handbook.
- Perform any other duties as assigned.

**What are we looking for?**
- Previous Campground Experience an asset.
- Cash handling experience preferred
- Well developed customer services skills.
- Organizational skills and decisiveness are a must.
- Staff management an asset.
- Reliable transportation to and from work.
- Standard First Aid Certificate
- ** G2 Driver’s license is required.**:

- ** Must provide Driver’s Abstract.**:

- Must be available to work varied hours including days, evenings, weekends, and holidays
- Previous work in a campground or hotel and enrollment in a hospitality and/or tourism program is an asset.

**What’s in it for you?**
- Fun and energetic atmosphere to come to every day.
- Ability to make a difference and lasting impact.
- Leaders who support your development.
- Opportunity to take on progressively greater accountabilities.
- Complimentary Family Season Pass (up to 4 family members) to Big Splash Waterpark.
- Discounts at all Bingemans attractions.
- Discounts at other Attractions across Ontario.

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