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Customer Service Representative

3 weeks ago

Montréal, Canada E Inc. Full time

**À propos EDealer**:
EBlock est une entreprise technologique en pleine croissance dans le domaine automobile. Nous sommes une équipe engagée et énergique de professionnels de la technologie, de l'automobile et de la vente et nous nous engageons à être la meilleure société de vente aux enchères numérique au monde. Nous avons actuellement plusieurs ouvertures pour notre équipe de vente interne. Si vous voulez faire partie de quelque chose de grand dans l'industrie automobile, joignez-vous à notre équipe

**Description du poste**

**Fonctions et responsabilités**
- Répondre aux appels téléphoniques et aux courriels du soutien client de premier niveau pour fournir un service client et une résolution.
- Résoudre les problèmes de soutien de manière rapide et efficace tout en les signalant à l'équipe de vente, au responsable du soutien ou aux membres de l'équipe technique si nécessaire.
- Produire des journaux écrits clairs, efficaces et opportuns des appels et des courriels dans un système de suivi des cas clients pour gérer les demandes et les problèmes.
- Identifier et documenter les problèmes récurrents des clients afin de déterminer des solutions de travail standardisées, afin de s'appuyer sur une base de connaissances.
- Maintenir une connaissance pratique des produits et systèmes de l'entreprise.
- Faire des cas résolus du contrôle qualité attribué(e) aux développeurs, aux développeurs Web et aux concepteurs.

**Qualifications**
- Diplôme d'études secondaires minimum. Un diplôme collégial ou universitaire est préférable.
- Solides compétences analytiques, de résolution de problèmes et de dépannage.
- Capacité d’établir des priorités et à respecter des délais tout en restant flexible.
- Langues requises: anglais, français
- Expérience avec les systèmes de billetterie ou les logiciels de service d'assistance. (Préféré)
- Connaissance pratique de la plateforme WordPress CMS ou d'autres plateformes CMS (préféré)
- Solide compréhension des systèmes d'exploitation Windows et MacOS et des concepts de base en réseau (Préférable)

**E INC est une entreprise en pleine croissance qui continue d'évaluer notre engagement et notre investissement continus dans les membres de notre équipe**:

- Rémunération compétitive
- Bonus d'incitation à la vente
- Médical, dentaire et vision
- 401k/RSP avec cotisation complémentaire
- Congés payés (Vacances, Personnel, Bénévolat)
- Environnement de travail flexible
- Apprentissage continu
- Et une culture incroyable pour couronner le tout

*Le masculin est utilisé, sans discrimination, afin de ne pas alourdir le texte*

**English**:
**About EDealer**:
EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

**Role Summary**:
**What You Will Do**:

- Resolve support issues in a prompt and efficient manner while escalating to sales team, the support manager, or technical team members when necessary.
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base.
- Maintain a working knowledge regarding company’s products and systems
- QA resolved cases that have been assigned to developers, web-developers and designers

**What You Will Need**:

- Minimum high school diploma. College diploma or University degree is preferred.
- Strong analytical, problem solving, and troubleshooting skills
- Ability to set priorities and meet deadlines as well as remain flexible
- Required Languages: English, French
- Experience with ticketing systems or helpdesk software. (preferred)
- Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)
- Strong understanding of Windows and MacOS operating systems and basic networking concepts (preferred)

**E INC is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with**:

- Competitive pay
- Sales Incentive Bonus
- Medical, Dental & Vision
- 401k/RSP with Match
- Paid time off (Vacation, Personal, Volunteer)
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off