Customer Service Representative

2 weeks ago

SaintBrunodeMontarville, Canada Cascades Full time

**Your challenge**

The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement.

**Why work at Cascades**
- Work-life balance (50% remote, flexible schedule of 40 hours/week);
- Group insurance and pension plan with company contributions;
- Accessible gym space and/or sports activities;
- Profit sharing plan (not once, but twice a year);
- Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);
- Long-term career management plan and training center (to bring out the full potential of our people);
- A work environment focused on knowledge sharing and valuing individual and team success;
- Contribution to the success of a Quebec-based multinational with strong environmental values.

**Your responsibilities**

The Customer Service Representative - Order Fulfillment will be responsible for:

- Respond to customer needs in a proactive and diligent manner;
- Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.
- Process data efficiently and consistently across SAP functions;
- Integrate and respect order or inventory changes to ensure proper account management;
- Identify and proactively manage potential order issues;
- Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;
- Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;
- Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;
- Collaborate with different departments for new product launches or special projects;
- Produce reports to measure departmental KPIs;
- Participate in cross-training to support department activities and any related tasks to support the department;

**Your background and strengths**

The Customer Service Representative - Fulfillment has many of the following qualifications and skills:

- Minimum of 3 years experience in a similar position;
- College diploma in administration, logistics or related field;
- Bilingualism (French and English), both verbal and written;
- Proven ability to provide high quality customer service;
- Ability to communicate well with various colleagues and internal and external clients;
- Strong computer skills (Excel and Microsoft suite);
- Knowledge of SAP is an asset;
- Ability to adapt and be open to change;
- Rigor and good management of priorities;
- Positive attitude.

LI-Hybrid

**#revealyourpotential #LifeAtCascades**

**About Cascades**

To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.
Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.

Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.

**Job Segment**:Logistics, Customer Service Representative, Service Manager, Manager, Customer Service, Operations, Management

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