Client Service Representative

1 week ago

SaintBrunodeMontarville, Canada ISAAC Instruments Full time

Company Description

ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.

**Job Description**:
Positivism is in your personality and customer satisfaction among your interests? The technical support team is looking to add a Client Service Representative to its growing team. In collaboration with the team members, the person is responsible for helping customers every day by actively listening to understand the customer's needs and guiding them towards a solution that meets their expectations.

**Responsibilities**
- Assist clients to deliver a customer experience of the highest standards.
- Work with Salesforce to handle customer requests, manage request priority, and proactively track open tickets
- Manage customer Return Merchandise Requests (RMAs) in Genius and SalesForce
- Use our diagnostic tool (Central) to proactively optimize to analyze customer issues and then create the ticket to technical support to enable resolution
- Use our Production Tools tool to verify and modify SIM plans
- Perform satellite activations, validate the activation by sending and receiving pings on the different tools (Cloudloop, ISAAC InRealTime, Filezila)
- Respond to first level technical requests
- Analyze, diagnose and document requests, in order to process or escalate them to the appropriate stakeholders
- Document the issues resolved in order to build a shared knowledge base and contribute to the continuous improvement of the service (Athena).

**Qualifications**:

- At least 3 years of experience in customer service with external clients
- Perfectly bilingual (English/French) both orally and in writing
- Enjoy working in a collaborative environment
- Excellent customer approach based on respect and attention to detail
- Excellent communication skills and the ability to establish good customer relations
- Motivated by the achievement of objectives and results in a client-focused manner
- Good knowledge of Microsoft Office 365
- Carry out all other related tasks.

Additional Information

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

- varied career opportunities
- a stimulating work environment focused on innovation
- enthusiastic and collaborative teams
- competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
- various social activities and free snacks and coffee every day.

  • Customer Service Representative

    1 week ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    **CASCADES** Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in...

  • Client service representative, 15h/weekly

    3 days ago

    Saint-Bruno, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Gestionnaire Service Client

    1 week ago

    Saint-Bruno-de-Montarville, Canada EPIQ Machinerie Full time

    **Chez EPIQ Machinerie**, nous défions les frontières entre une entreprise de technologie et un fabricant de machinerie lourde, en intégrant continuellement de nouvelles technologies dans nos équipements. Nous nous engageons à offrir à nos clients une expérience de service exceptionnelle. En tant qu'entreprise en pleine croissance et réputée pour...

  • Client service representative, 15h/weekly

    3 days ago

    Saint-Bruno, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Customer Service Representative

    6 days ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    **CASCADES** Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in...

  • Représentant Service Client

    2 days ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    Votre défi!- Sous la supervision du Superviseur, Service à la clientèle, le Représentant service client a pour mission de veiller à ce que tous les appels, courriels et commandes entrants soient pris en charge rapidement et se transposent efficacement dans les activités quotidiennes pour assurer la prestation d’un service à la clientèle...

  • Customer Service Representative

    1 week ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    **Welcome home!** At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first: - Flex and connected mode (telecommuting, flexible schedule) - Profit sharing plan - Telemedicine, Group insurance and pension plan with company contributions - Accessible gym space or annual flexible reimbursement...

  • Inside Sales Representative

    5 days ago

    Saint-Bruno-de-Montarville, Canada Les Produits Industriels Robar Full time

    We take for granted that water is always available when we turn on a faucet, but trust that many manufacturers, engineers, and contractors were involved to get that water to you as well as reclaim it. Since 1958, **Robar Industries** (Les Produits Industriels Robar) has been Canada's largest manufacturer of pipe fittings. Our team finds it really rewarding...

  • Inside Sales Representative

    3 days ago

    Saint-Bruno-de-Montarville, Canada Les Produits Industriels Robar Full time

    We take for granted that water is always available when we turn on a faucet, but trust that many manufacturers, engineers, and contractors were involved to get that water to you as well as reclaim it. Since 1958, **Robar Industries** (Les Produits Industriels Robar) has been Canada's largest manufacturer of pipe fittings. Our team finds it really rewarding...

  • Marketing Research Representative

    2 days ago

    Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time

    Company Description ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your...