Client Service Planner

**APPLICATION INSTRUCTIONS**

Thank you for your interest in working with us at Helping Hands

**SUMMARY**

The Client Service Planner (Service Planner) is responsible for the intake and onboarding, scheduling of services, and ongoing assessments of clients of Helping Hands. The position will schedule day-to-day staff, considering the Employment Standards Act, health and safety, and client care needs. They will assist clients in accessing appropriate resources both internally and externally, to meet their care needs. The Service Planner must ensure that all functions are conducted in a timely and efficient manner, meeting all organizational requirements and will develop a strong knowledge of all program frameworks at Helping Hands and applicable policy and legislation.

**Hours**: This is a full-time position based on working 37.5 hours per week. Must be available to work a variety of hours including days, afternoons, evenings, weekends and holidays.

**Required Knowledge, Skills, Abilities, and Other Qualifications**:

- A Diploma or degree in Social Services Work, Medical Administration, or related fields, **or** a minimum of 3 years experience in a related field
- Experience completing various client assessments is an asset
- Computer proficiency, with knowledge of assessment software, AlayaCare, and Microsoft Office Solutions
- Must have a valid driver’s license and reliable vehicle
- Self-starter: analytical problem-solving capacity and the ability to work under mínimal supervision
- Demonstrated attention to detail and accuracy in data entry
- Must have the clinical knowledge and ability to pick up on visible queues when conducting intakes which include assessing clients, and their personal, social, and mental health needs to ensure they are within the perimeters of the Helping Hands Programs
- Excellent time management skills to effectively maintain a fast very busy schedule
- Empathetic attitude with an ability to offer emotional support
- Passion for the proper care and well-being of patients
- Firm understanding of Ontario labour laws, particularly the Employment Standards Act, and basic understanding of the Workplace Safety and Insurance Act
- Ability to effectively communicate both verbally and in writing
- Proven ability to multi-task, prioritize and work in a fast-paced work environment
- Must have the ability to plan, organize, develop, implement and interpret the existing and new programs, goals, objectives, policies, procedures, etc.
- Ability to work well under pressure
- High level of integrity, confidentiality, and accountability.
- Must be able to work well independently and in a cohesive team environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally always
- Excellent customer service/communication skills
- Indigenous Cultural Safety Training is an asset
- Ability to prepare monthly reports and any other data that is required
- Ability to act as a liaison with other agencies and service providers
- Proficiency in French is an asset
- Able to provide proof of full Covid-19 vaccination status, or complete a mandatory education session if not vaccinated

**Working Conditions**
- Combination of work in an office setting, and driving to appointments
- High levels of stress and pressure
- Periodic requirement to be on-call
- Manual dexterity required to use desktop computer and peripherals
- Interaction with others under varying circumstances-including situations of a highly sensitive nature
- Intermittent physical activity including walking, standing, sitting, lifting, and supporting patients
- Safety precautions due to proximity with hazardous materials and/or contagious diseases
- Overtime as required
- Helping Hands is an equal opportunity employer and is committed to a fair and equitable recruitment process. Please contact Human Resources should you require accommodation at any point during the recruitment process._
- We thank all applicants for their interest, however only those selected for an interview will be contacted._

**APPLICATION INSTRUCTIONS**

Thank you for your interest in working with us at Helping Hands

**Job Types**: Full-time, Permanent

**Salary**: From $21.23 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Evenings
- Holidays
- Morning shift
- On call
- Weekend availability

Ability to commute/relocate:

- Orillia, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

Licence/Certification:

- Driver's License (required)

Work Location: One location