Implementation Specialist

2 weeks ago

Toronto, Canada E Inc. Full time

About EDealer:
EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build a great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow, and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

Role Summary

An Implementation Specialist is an outgoing individual that strives to provide superior customer satisfaction to automotive dealerships. In this role, the Implementation Specialist will be responsible for carrying out a wide range of activities from introducing and training clients on our products and services to seeing them through to successfully launching their new EDealer website/services. This position is remote and can be based out of Toronto or Ottawa.

What You Will Do:

- Coordinate directly with clients on setting up accounts and inventory feeds, ensuring information is all correct prior to launching their EDealer services.
- Liaising with the client to determine a website design based on their requirements. This will need to be effectively communicated to our internal design team.
- Working with our development team to have the design created into a website
- Reviewing the website directly with the client to ensure customer satisfaction
- Educate and train new end-users on Content Management Systems and Inventory/Lead management tools such as WordPress, PowerUp and Get EDealer
- Assisting the client with launching their new EDealer website and/or services
- Assist clients with sites post-launch to address any issues

What You Will Need:

- High School diploma, G.E.D. or equivalent
- 1-2 years of customer service experience.
- Post-Secondary diploma or degree in a technical field preferred
- Effective leadership skills, with a strong focus on operations and business processes
- Strong customer service skills and telephone manner
- Ability to work with a high sense of urgency in a dynamic, fast-paced environment
- Organized with the ability to work to tight deadlines and under pressure
- Excellent administration skills
- Flexible and able to adapt to change quickly
- Able to follow instructions and work using your own initiative

E INC is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with:

- Competitive pay
- Medical, Dental & Vision
- 401k/RSP with Match
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off
- E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation._

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