Implementations Specialist

6 days ago

Toronto, Canada Givex Full time

Our Givex Implementation team is expanding We are looking for a driven, dedicated and excited individual who is looking to move their career in a new direction.

The Givex Implementation team is responsible to execute client implementations for a variety of Givex products. Some of the main tasks would be performing the setup and configuration of systems such as our Givex Point of Sale, Gift & Loyalty, Web Suites and UPTIX for major clients in the restaurant, retail, hotel and sports industries.

**Role & Responsibilities**:

- Work directly with clients and implementing a variety of Givex products especially loyalty
- Facilitate database imports for new customers including managing cut-over migrations
- Lead sessions to collect data, documents and other information and create specifications that describe how the program will be implemented for the client
- Scope and implement change requests for existing clients and manage ongoing programs
- Gather business requirements, and draft Statements of Work based on client program change requests or system customization requests
- Participate in Quality Assurance user acceptance testing and live/real-time system cut over processesAct as operations contact for existing clients with routine program change requests
- Liaise with clients and internal teams to ensure all aspects and deliverables are executed as specified; including design, programming, billing, and sales supportProvide ongoing support after client training regarding setup and configuration
- Take direction from different Product Development Managers on ongoing projects
- Manage the project schedule and keep everyone on the project team informed regarding key deliverables and milestones in the project
- Work independently managing multiple tasks and assigned duties

**Required Knowledge, Skills & Abilities**:

- Experience (2-3 years) in hospitality (i.e. restaurants, retail, hotels, venues), with working knowledge of POS
- Experience (2-3 years) as an Implementation Specialist or similar role including technical implementations involving systems, networks or software designExcellent communication skills, both written and verbal
- Able to produce professional quality documents and presentations
- Previous experience interfacing with large clients and/or vendorsExcellent time management skills and ability to prioritize tasks
- Ability to work well independently and under pressure within a web-based environmentExceptional critical thinking and problem solving skills
- Adaptable to change with a strong desire to learnWorking experience within the Payment and Loyalty sectors is an asset

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