Release Office Manager

7 days ago

Fort Erie, Canada BCB Canada Full time

**Position Overview**:
This role is critical in ensuring timely, accurate release of shipments while maintaining strict adherence to CBSA requirements and internal quality standards.

**Key Responsibilities**:

- Supervise daily operations of the customs release team
- Ensure accurate and timely submission of customs entries (PARS,RMDs, etc.)
- Maintain strong working knowledge of CBSA policies, CARM, and other regulatory updates.
- Have an understanding of tariff classification, valuation, origin determination, and release procedures.
- Monitor and manage workflow, and workload distribution.
- Act as a point of contact for CBSA inquiries and release delays
- Ensure compliance with internal standard operating procedures and industry practice.
- Identify and resolve issues with shipment holds, documentation errors, or system discrepancies.
- Collaborate with IT, compliance, and client service teams for process improvements.
- Train and mentor new and existing staff on release procedures and regulatory changes.
- Prepare reports for senior management on release volumes and issue trends.

**Qualifications**:

- Minimum 5 years experience in a Canadian customs brokerage environment.
- 1-2 years in a supervisory or team lead role preferred.
- Certified Customs Specialist (CCS) designation preferred (or in progress).
- Strong understanding of CBSA release processes, including PARS, RMD, eManifest, and SWI.
- Experience with customs brokerage software (e.g. Descartes).
- Solid knowledge of tariff classification, valuation, and CUSMA rules of origin.
- Excellent interpersonal, organizational, and problem solving skills.
- Ability to work in a fast paced, deadline-driven environment.
- Post-secondary education in International Trade, Logistics, or related field preferred.
- Bilingual in English and French is an asset.

**Why Join Us**:

- Competitive salary and benefits package
- Opportunities for professional development (CCS, CTCS, etc.)
- Supportive and collaborative team culture.
- Exposure to different import/export sectors.

**To Apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Work Location: In person

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