Fulfillment & Distribution Associate

Reporting Responsibilities
The Fulfillment & Distribution Associate reports directly to the VP, Corporate Services.
Education Required
- A degree or diploma from a recognized college or university is required.

**Decision Making**: (if applicable)
- Ability to plan projects that may take up to 2 years to complete.

Skills, Knowledge and Experience
- 2 to 4 years proven experience in fulfillment, shipping/receiving, or supply chain.
- Strong working knowledge of inventory and order management systems (e.g., Business Central, SharePoint).
- Excellent organizational and time management skills with attention to detail.
- Ability to lift and move packages (up to 50 lbs) and stand for extended periods.
- Strong communication and customer service orientation.
- Proficiency with Microsoft 365 (Excel, Outlook, SharePoint, Forms).
- Ability to manage and track metrics, KPIs, and operational data.
- Experience with barcoding systems or fulfillment automation is a plus.

Specific Responsibilities
Order Management
- Process incoming orders from campuses and departments via internal systems.
- Create packing slips and ensure all items are accurately picked and packed.
- Manage courier bookings and shipping label creation using standard platforms (e.g., Canada Post, FedEx).
- Coordinate and prioritize same-day and expedited orders.
- Track and resolve fulfillment errors, discrepancies and order corrections.
- Manage the backorder process, including campus communication and restock tracking.
- Assist in selecting and procuring new products/materials.

Inventory Management
- Perform regular inventory checks and reconciliations.
- Update inventory data in Business Central and other tracking systems.
- Receive and log new stock deliveries, ensuring accurate counts and conditions.
- Conduct monthly or quarterly cycle counts.
- Track and manage damaged or defective stock with appropriate logging and follow-up.
- Monitor low-stock alerts and initiate reorder process.

Administrative & Reporting Tasks
- Maintain fulfillment records (packing slips, shipping receipts, etc.).
- Update and manage the department’s fulfillment calendar.
- Communicate proactively with campuses on fulfillment timelines and updates.
- Log and analyze errors and operational issues; prepare weekly reports on key metrics.
- Support special projects such as new franchise openings, promotional kits, or return audits.
- Monitor the activities of the department to ensure adherence to timelines, helping identify and resolve issues as they arise.

Ecommerce Project Support
- Assist in researching and implementing ecommerce solutions in the upcoming year, contributing to the project panning and execution phases.
- Help in the design and implementation of systems that will support ecommerce sales and logistics.

System & Tools
- Utilize Business Central for order processing and inventory tracking.
- Maintain fulfillment trackers in Microsoft Excel, SharePoint and/or Microsoft Lists.
- Operate courier booking systems efficiently and troubleshoot when necessary.

Quality & Process Improvement
- Uphold quality control standards for all outbound shipments and packaging.
- Conduct quality inspections on returned or restocked items.
- Recommend and help implement improvements to increase efficiency and reduce errors.

Other
- Help track and report on key performance metrics for the fulfillment process.
- Maintain a culture of high-quality customer service and customer communication.
- Assist with warehouse organization, labeling, shelves and boxes as required.
- Other duties and tasks as may be assigned.

**Working Conditions**: (if applicable)
Could be requested to work on some evenings and weekends.
To promote cooperation, inspire confidence, and release the genius in every child.