House Manager

**HOURS - this role will require flexible scheduling, including evenings and weekends.**

**Who We Are**

The work of Good Shepherd is based on a fundamental belief in offering hope, respect and support to marginalized and vulnerable members of our community. Our services include emergency shelters for youth, women, men and families, food security programs, hospice and palliative care, community mental health programs, supportive housing, and services for older adults/seniors.

This opportunity is with our Good Shepherd Centres - **Bakhita House**

**Bakhita House** is seeking a dedicated House Manager to oversee the operations and activities in a residential setting that offers transitional housing to women-identified refugee claimants in Hamilton, Ontario. This role is pivotal in providing a safe, nurturing environment for residents and assisting with their settlement.

**How You Will Make an Impact**

As the House Manager, you will be responsible for managing the day-to-day management of the house and for providing support to residents, conducting scheduled activities, and ensuring daily living tasks are smoothly carried out. Your role extends to promoting a hospitable communal environment, providing information and resources to residents and maintaining the overall condition of the house and may include managing volunteers.

Your duties will align with the Mission and Values of the Good Shepherd Centres, requiring a leadership approach that models these principles. As a central figure in communication, you will be responsible for effectively disseminating information to assist residents, maintaining confidentiality, and ensuring residents are aware of confidentiality limits.

You will play a critical role in the program, responding to crises, communicating with management for smooth operations, and providing support to women facing challenges as new immigrants. This role demands an understanding of group dynamics, accurate documentation and reporting, adherence to health and safety regulations, and a proactive approach to resident and program needs.

Additionally, you will offer residential support services, including the provision of basic needs, assisting residents in achieving their personal goals and understanding the Hamilton community. The role includes administrative tasks such as submitting work orders, liaising with maintenance, scheduling pest treatments, and communicating updates to residents.

You will also respond to emergencies, handle donations, assist with the program's day-to-day running (including cooking, cleaning, and laundry), participate in staff meetings, adhere to all policies and procedures, and engage in required training opportunities.

**What You'll Bring to Our Team**

This role is ideal for someone passionate about making a positive impact in the lives of women who are newcomers, equipped with excellent leadership skills, empathy, and the ability to handle multiple responsibilities in a dynamic environment.
- Combination of education, experience in a similar type of role.
- Lived experience is a strong asset.
- Ability to address crises and problem-solve effectively and to relate to individuals and groups of different abilities and cultures in an empathetic, non-judgmental manner
- Demonstrated experience working effectively with diverse groups
- Excellent and effective verbal, written and interpersonal communication skills
- CPR/First Aid certification and WHMIS training.
- Detail oriented with a high degree of comfort working independently
- Fluency in a language in addition to English
- Understanding of a range of issues impacting women including settlement, homelessness, poverty, mental illness and substance use/abuse.

**What We Offer**
- Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
- Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
- Staff recognition programs along with access to self-care supports and EMPLOYEE /
- FAMILY ASSISTANCE PROGRAM (EAP)
- POSITIVE and ENCOURAGING atmosphere
- Make a difference and provide HOPE
- Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve._
- Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview._
- Good Shepherd is committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members._